Associate Relationship Manager - Affordable HL

IDFC FIRST Bank; Karnataka; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading financial institution in India is seeking an Associate Relationship Manager in the Affordable Mortgage Loans department. The role involves enhancing product sales and customer acquisition through proactive market initiatives and exceptional client service. You will manage the customer journey from login to disbursement, ensuring effective follow-ups and service continuity. Ideal candidates should be graduates with 0-2 years of experience and have strong interpersonal skills.

Qualifications

• Graduate with 0-2 years of experience in sales or customer service.
• Strong communication and relationship-building skills.
• Ability to manage customer journeys and identify market opportunities.

Responsibilities

• Identify new market opportunities and work on customer acquisition.
• Manage end-to-end customer journey from login to disbursement.
• Develop strong relationships with local builders and business communities.

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans

Job Purpose

To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years Of Experience

0-2 years