Associate Product Specialist

FactSet; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Employee stock purchase program

Job summary

FactSet in Hyderabad is seeking an AssociateProduct Specialist to support product management and delivery for Data Solutions. You will learn the product lines, collaborate with Content, Strategy, Sales & Support, and help expand connectivity and usability.

The role requires 1–2 years of experience, a CS/Engineering/Finance degree, strong Python, ML/NLP, cloud deployment, and familiarity with Unix/Linux. You will contribute to design, documentation and education for our enterprise data delivery

Qualifications

• Bachelor’s or Master’s degree in computer science, Engineering, Information Systems and/or Finance.
• 1-2 years professional experience.
• Programming & ML: Python, machine learning, transformer models, NLP.
• Claude AI: Prompt engineering, fine-tuning, API integration, domain adaptation.
• Deployment: AWS/GCP/Azure, Docker, Kubernetes, Git/GitHub, monitoring & logging.
• Research & Benchmarking: LLM comparison (Claude vs GPT/LLaMA), A/B testing, applied AI research.
• Log design and troubleshooting.
• Unix / Linux environments.
• SQL and other RDBMS platforms.
• Shell scripting / procedural programming.
• Experience with one or more of C++ / Perl / Python / Ruby / Java.
• Programmatic APIs.
• Specification writing / technical documentation.
• FQL, Kibana, Jenkins and GitHub.
• Intermediate Python knowledge, R, Matlab.
• Testing with Postman and CI/CD tools like Jenkins.
• Ability to understand a complicated technical product line and business rules.
• Enterprise Data Delivery solutions.
• Software Development life cycle.
• Microsoft Office (Excel, Word, PowerPoint)

Responsibilities

• Product Feature Support: Manage daily inflow of product requests and provide timely resolutions.
• Communicate clear, detailed responses with references to documentation.
• Assist product owners in spec’ing and designing products to capture market share in financial data investments space.
• Contribute to departmental product development projects.
• Identify recurring issues and propose feature enhancements.
• Collect metrics for product usage and response times.
• Identify areas for improvement of Product Support.
• Create and maintain support and troubleshooting documentation.
• Share Data Solutions product best practices with stakeholders.

Skills

Python

Machine Learning

NLP

Claude AI

AWS/GCP/Azure

Docker

Kubernetes

Git/GitHub

Unix/Linux

SQL

Shell scripting

C++ / Python / Java

APIs

Technical documentation

FQL / Kibana / Jenkins

Education

Bachelor’s or Master’s degree in computer science, Engineering, Information Systems and/or Finance

Tools

Docker

Kubernetes

GitHub

Jenkins

Kibana

Postman

AWS/GCP/Azure

Job description

Job Description:

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Your Team's Impact

Data Solutions is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client’s workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Real Time Products like Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.

The Data Solutions team is looking for a AssociateProduct Specialist to contribute to product management and support. In this role, you will be expected to understand Data solutions products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.

We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in finance and technology and the desire to continually learn and develop in an ever-changing environment.

What You'll Be Do

Data Platform Delivery PD – AssociateProduct Specialist is looking for an AssociateProduct Specialist to contribute to product management and support. It includes the following responsibilities:

Product Feature Support

• Manage the group’s daily inflow of product requests and guide them to a meaningful and timely resolution.
• Communicate clear and detailed responses to requests while tying in references to supporting documentation.

Contribution to Product Design and Maintenance

• Assist product owners in spec’ing and designing products that capture market share in the financial data investments space.
• Contribute to departmental product development projects.

Critical Product Analysis

• Identify recurring issues/requests and make recommendations for feature enhancements.
• Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
• Identify areas for improvement of Product Support

Product Documentation and Education

• Create and maintain support and troubleshooting documentation.
• Regularly share Data Solutions product best practices with stakeholders

Required Skills:

Education:

Bachelor’s or Master’s degree in computer science, Engineering, Information Systems and/or Finance

Required Skills:

• Professional experience and competency 1-2 years.
• Programming & ML: Python, machine learning, transformer models, NLP.
• Claude AI: Prompt engineering, fine-tuning, API integration, domain adaptation.
• Deployment: AWS/GCP/Azure, Docker, Kubernetes, Git/GitHub, monitoring & logging.
• Research & Benchmarking: LLM comparison (Claude vs GPT/LLaMA), A/B testing, applied AI research.
• Log design and troubleshooting
• Experience working in Unix / Linux environments
• SQL and other RDBMS platforms
• Knowledge of Shell scripting / procedural programming
• Experience with one or more of C++ / Perl / Python / Ruby / Java
• Programmatic APIs
• Specification writing / technical documentation
• FQL, Kibana, Jenkins and GitHub
• Intermediate Python knowledge, R, Matlab
• Testing using Postman and CI/CD tools like Jenkins
• Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.
• Functional understanding of Enterprise Data Delivery solutions
• Functional understanding of Software Development cycles
• Proficient in Microsoft Office applications (Excel, Word & PowerPoint)
• Strong organizational skills are needed to juggle multiple tasks.
• Attention to detail along with the ability to see the big picture.
• Ability to work on multiple projects with shifting priorities.
• Self-disciplined and motivated work ethic.

Highly Desired Attributes:

• Knowledge of financial databases used in financial markets.
• Knowledge of Product Development Life Cycle from Ideation to Go to Market
• Technical specification writing or maintenance experience of tools, enhancements, products.
• Ability to learn automation frameworks and conceptualization.
• Ability to work independently and collaboratively with team members in other offices.
• Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
• Ability to learn to work with project management software and in Agile Environment

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource