Associate Processing Services Analyst

1128 Indiris Data Services Private Limited; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Epiq is seeking an Associate Processing Services Analyst to analyze processing services, support data processing activities, and collaborate with stakeholders to achieve organizational goals. The role focuses on maintaining high-quality standards and customer satisfaction.

This position requires a Bachelor's degree and 3+ years of related experience, with CBAP certification enhancing qualifications. Office-based in Hyderabad with a focus on process improvements and regulatory compliance.

Qualifications

• Education: Bachelor's degree in Business Administration, Data Analysis, or a related field.
• Experience: 3+ years of experience in processing services analysis.
• Skills: Analytical thinking, data analysis, data processing, CRM, communication, critical thinking, problem solving, teamwork, deadline management, detail-oriented, operations support, problem resolution.
• Certifications: CBAP.

Responsibilities

• Analyze processing services and ensure customer satisfaction.
• Support data processing activities and operations support.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage data analysis and problem resolution.
• Monitor and report on key performance indicators (KPIs).
• Ensure compliance with company policies and regulations.

Skills

Analytical thinking

Data analysis

Data processing

CRM

Communication

Critical thinking

Problem solving

Teamwork

Deadline management

Detail-oriented

Operations support

Problem resolution

Education

Bachelor's degree

CBAP

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Summary

The Associate Processing Services Analyst is responsible for analyzing processing services, ensuring customer satisfaction, and supporting data processing activities. This role involves collaborating with various stakeholders, managing operations support, and maintaining high-quality standards.

Essential Job Responsibilities

• Analyze processing services and ensure customer satisfaction.
• Support data processing activities and operations support.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage data analysis and problem resolution.
• Monitor and report on key performance indicators (KPIs).
• Ensure compliance with company policies and regulations.

Qualifications & Requirements

Education: Bachelor's degree in Business Administration, Data Analysis, or a related field.

Experience: 3+ years of experience in processing services analysis.

Skills: Analytical Analysis Analytical Thinking Collaborative Problem Solving (CPS) Communication Critical Thinking Customer Relationship Management (CRM) Data Analysis Data Processing Deadline Management Detail-Oriented Operations Support Problem Resolution Teamwork

Certifications: Certified Business Analysis Professional (CBAP)

Physical Requirements

Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Salary

Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

• Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
• Build trust-based partnerships Nurture long‑term relationships Remove collaboration barriers Celebrate cross‑team success
• Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
• Use storytelling to build buy‑in Align communication with organizational goals Guild alignment through strong engagement
• Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals. Use data to identify improvement opportunities Make informed decisions Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management
• Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution. Improve workflows for team efficiency Use clear documentation and expectations Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject‑matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.