Associate Process Manager

eClerx; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

eClerx LLC seeks a seasoned professional to own and sustain ISO 22301 certification and oversee enterprise continuity and crisis management across delivery centers in India. You will advise on BIAs, risk management, and recovery priorities, coordinating tests and exercises.

You will support the BCM lead, mitigate continuity risks across facilities, and ensure services during disruptions. Strong communication and leadership are essential.

Qualifications

• Bachelor’s degree in Computer Science or Technology or related field (Post graduation preferred).
• Over 4 years of corporate risk management and related experience, with at least 2 years in Business Resiliency/Crisis Management or comparable position.
• Knowledge of IT disaster recovery; relevant certification is an added advantage.
• Excellent organizational and time management skills to handle multiple projects and tasks.
• Detail oriented with ability to work at strategic as well as operational/tactical level.
• Excellent English written and verbal communications skills to interact with stakeholders at all levels.
• Experience in drafting/releasing advisories would be preferred.
• Demonstrated leadership skills with ability to provide team with a clear sense of direction.

Responsibilities

• Primary POC to maintain and sustain eClerx ISO 22301 certification and related activities.
• Provide oversight support for BCM and Crisis Management across eClerx delivery centers.
• Advise/review/support BIAs, risk management and resiliency plans; identify critical apps and develop recovery priorities; facilitate exercises.
• Support BCM lead to coordinate actions to mitigate business continuity risks across facilities and operations.
• Assess recovery capability and report status to stakeholders.
• Facilitate 24x7 preparedness real-time response during crisis and disruption.
• Manage activities with functions/stakeholders in crisis management.
• Oversee IT Disaster Recovery testing and preparedness from BCM perspective.
• Coordinate BCM program training and awareness across eClerx.

Skills

IT Disaster Recovery

Risk Management

Business Continuity

Crisis Management

Leadership

Time Management

English Communication

Project Management

Education

Bachelor’s degree in Computer Science or Technology or related field

Postgraduate degree preferred

Job description

• Primary key POC to maintain and sustain eClerx ISO 22301 certification and related activities
• Provide support to oversight for the eClerx Business Continuity Management and Crisis Management program to support and maintain a strong business resiliency, preparedness and response environment across eClerx delivery centers.
• Advise, review and support the businesses to maintain, update, validate business impact analysis (BIAs), risk management and business resiliency plans to identify critical applications/systems and develop recovery capabilities and priorities. To support facilitation and coordination of exercises and testing.
• Support BCM lead to coordinate/suggest actions to mitigate business continuity risks associated with facilities, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions
• Assess regularly recovery capability/ solutions and reports on status to stakeholder groups
• Facilitate 24x7 preparedness real time response support during crisis and disruption
• Manage activities with the functions/stakeholders that play a role in crisis management
• Oversee the IT Disaster Recovery testing and preparedness in eClerx from BCM standpoint.
• Coordinate BCM Program training and awareness activities across eClerx

Roles and Responsibilities

• Primary key POC to maintain and sustain eClerx ISO 22301 certification and related activities
• Provide support to oversight for the eClerx Business Continuity Management and Crisis Management program to support and maintain a strong business resiliency, preparedness and response environment across eClerx delivery centers.
• Advise, review and support the businesses to maintain, update, validate business impact analysis (BIAs), risk management and business resiliency plans to identify critical applications/systems and develop recovery capabilities and priorities. To support facilitation and coordination of exercises and testing.
• Support BCM lead to coordinate/suggest actions to mitigate business continuity risks associated with facilities, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions
• Assess regularly recovery capability/ solutions and reports on status to stakeholder groups
• Facilitate 24x7 preparedness real time response support during crisis and disruption
• Manage activities with the functions/stakeholders that play a role in crisis management
• Oversee the IT Disaster Recovery testing and preparedness in eClerx from BCM standpoint.
• Coordinate BCM Program training and awareness activities across eClerx

Skills To Have

• Bachelor’s degree in Computer Science or Technology or related field required (Post graduation preferred)
• Over 4 years of corporate risk management and related experience, with at least 2 years in a Business Resiliency/ Crisis Management or comparable position.
• Relevant Business Continuity, Crisis Management or Risk Management certification is an added advantage.
• Knowledge of IT disaster recovery and field experience preferred.
• Excellent organizational and time management skills to handle multiple projects and tasks
• Detail oriented to ensure accuracy and results focused with ability to work at strategic as well as operational/ tactical level.
• Excellent English written and verbal communications skills to effectively interact with stakeholders at all levels.
• Experience in drafting/releasing advisories would be preferred
• Demonstrated leadership skills with the ability to provide team with a clear sense of direction