Associate Manager, Scripting

Inizio Ignite | Research Partnership; Gurugram District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Inizio Ignite | Research Partnership in Gurgaon leads a Scripting Team focused on programming ad hoc, tracking and syndicated studies with strong data quality controls.

The Scripting Team Lead reports to the Scripting Senior Manager. You’ll establish scripting processes, mentor staff, and ensure smooth data processing across global projects while coordinating with analytics and project teams.

Qualifications

• 6+ years in a scripting role within a market research agency, healthcare preferred.
• Proficient with Confirmit scripting platform and deployment.
• Experience with survey data formats (XML, CSV) and data structures.

Responsibilities

• Set up scripting and data processing function; gather requirements with stakeholders.
• Create best-practice manuals and guide Research/PM staff globally.
• Support a shift from outsourced to blended in-house model.
• Line manage Scripting Executives; train, mentor, recruit.
• Script and test medium-complexity online surveys using Confirmit.
• Test surveys pre-launch; resolve programming/logical errors.
• Cleansing/validating data in SPSS or similar; tabulate survey data.
• Manage workloads and deliverables across projects.
• Advise internal clients on best practices and problem solving.

Skills

Confirmit scripting

Team leadership

Analytical skills

Healthcare market research

XML/CSV formats

Tools

Confirmit platform

SPSS

Relational databases

Job description

We have Scripting Team in India, based in Gurgaon. This hub is part of our global Operations team, reporting into Operations Director based in the UK office. This team will focus on programming of ad hoc, tracking and syndicated quantitative studies, ensuring that survey instruments are tailored for precision and compliance with industry standards. The team will script and maintain online questionnaires enabling seamless data capture from healthcare professionals, patients, and key stakeholders. By integrating complex logic, customized routing, and validation checks, the team will ensure high-quality, error-free data. Additionally, they will collaborate closely with the analytics and data management teams, facilitating the smooth flow of data for efficient analysis, reporting, and insights generation.

Your primary role:

The Scripting Team lead role will report into The Scripting Senior Manager position. The role will involve help with setting up the scripting function, working with Research and Project Management stakeholders to define the best practice and establish processes for scripting and data processing within the business, as well as managing actual scripting. This will include:

• Initial set up of the scripting and data processing function, working with a variety of senior stakeholders to understand requirements and suggest improvements.
• Implementation of new processes and policies, including preparing "the best practice" manuals and guides for Research and Project Management staff globally.
• Supporting a transition from an outsourced model to a blended in-house approach.
• Line management of Scripting Executives, including training, mentoring and involvement in recruitment and selection.
• Scripting and programming medium complexity online surveys using the Confirmit platform, incorporating logic, custom routing, and question validation to ensure seamless user experience and data accuracy
• Conducting rigorous testing of surveys before launch, identifying and resolving any programming or logic errors to ensure data integrity and smooth respondent experience
• Cleansing and validating data in the relevant software (SPSS or similar) and process survey data for tabulation
• Managing workloads of the team and delivery across projects
• Liaising with internal clients, advising on best practice, and assisting with problem solving

About You…

Your skills and experience:

• More than 6 years of experience in a scripting role within a market research agency (ideally healthcare but can be other market research sectors)
• Proficiency in using Confirmit’s scripting platform, including authoring, logic implementation, and deployment
• Experience working with survey data formats (e.g., XML, CSV), as well as knowledge of relational databases and data structure management.
• Understanding of quantitative research methodologies, questionnaire structures, and healthcare market research best practices.
• Demonstrable experience of working with senior and junior team members
• Problem-solving skills (particularly relating to situations requiring analytical judgement and establishing best practice solutions)
• Excellent analytical and numerical skills
• Strong communication skills, particularly in the ability to explain technical points to non-technical people in an international environment

Ideal profile:

• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion
• You are highly motivated and want to seize opportunities to develop new skills and progress your career

Inzio Ignite a trusted advisor for pharmaceutical and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Advisory helps create long-term value for clients and their patients.

Our company is dedicated to building a diverse, inclusive, and authentic workplace.