Associate Manager or Manager – Commercial Excellence & Operations (Consumer)

Shalina Healthcare; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Shalina Healthcare is seeking a seasoned Senior Commercial Analytics professional to drive performance management across its Consumer Health markets. You will partner with regional leaders to translate data into actionable insights and shape sales planning and pricing strategies.

The role requires strong proficiency with Power BI or Tableau, advanced Excel skills, and the ability to manage multiple priorities in a fast-paced environment. Travel across markets will be required.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Commerce, Statistics; MBA advantageous.
• 8–12 years of experience in Commercial Excellence, Sales Operations, Analytics or related roles.
• Experience in FMCG/Consumer Healthcare/Pharma preferred.

Responsibilities

• Support commercial planning, performance management and analytics across markets.
• Collaborate with global/ country teams to improve visibility of commercial performance.
• Develop standardized reporting and dashboards for KPIs across Consumer Health markets.
• Identify opportunities to improve pricing, trade terms and cost drivers.

Skills

Analytical thinking

Stakeholder management

Data-driven decisions

Excel proficiency

Communication

Travel willingness

Education

Bachelor’s degree in Business/Finance/Economics/Commerce/Statistics

Tools

Power BI

Tableau

Excel

Job description

We are one of the largest, privately owned pharmaceutical businesses across Africa (Global Head Quarters‑ Dubai, UAE) with recent forays across multiple, new lines of businesses including Diagnostics and Consumer Healthcare.

Over the last 40 years, operating across multiple geographies, we have made it our mission to provide quality medicines to those who need it the most. We manufacture and distribute branded prescription and over‑the‑counter pharmaceutical and consumer products, across a broad range of therapeutic groups, including anti‑malarial, antibiotics, anti‑inflammatory, respiratory, gastrointestinal, nutrition, oral care, dermatology, sexual well‑being, and antiseptic liquids & soaps. Leading brands, great teams and a focus on influencing the well‑being of people have made Shalina a household name in Africa.

We have a track record few can match, and our brands are among the most trusted in Africa. We are proud of our history and have big ambitions for the future. Our vision for 2030 is to be the health champion of Sub‑Saharan Africa. To achieve this, we are looking for the right people to join us and create a lasting impact not just within our company but on the communities that we serve; people who identify with our Core Values and are as passionate about our Mission as we are.

Visit https://www.linkedin.com/company/shalina-healthcare to learn more about us.

What you become a part of

The incumbent will support the Consumer Health business across commercial planning, performance management, analytics and related commercial processes across markets.

The role will work closely with Consumer Health leadership and country teams to improve visibility of commercial performance, strengthen sales planning and execution, drive greater consistency and identify growth opportunities across markets, while also supporting commercial finance, pricing, trade and cost‑related processes.

This is a hands‑on, commercially oriented and analytical role for someone comfortable working with commercial data, business teams and cross‑functional stakeholders in a CoE environment.

Key Responsibilities

• Support sales planning, target setting and tracking across markets, products, channels and territories.
• Analyse historical performance, market potential and business plans to support target‑setting discussions.
• Track target achievement and identify markets, teams or products requiring management attention.
• Support monitoring of sales incentive structures using relevant performance data.

Commercial Performance & Analytics

• Develop and maintain dashboards and reports covering sales, growth, targets, productivity and other key business KPIs.
• Analyse performance by market, product, customer/channel, territory to identify trends, gaps and opportunities.
• Support monthly, quarterly and annual business reviews with clear analysis and actionable insights.
• Identify performance gaps, understand root causes and track corrective actions.
• Develop standardized performance reporting across Consumer Health markets, reducing reliance on manual and fragmented reporting.

Commercial Operations & Business Support

• Support commercial processes relating to pricing, commercial terms, duties, logistics costs and business performance.
• Work with Finance, Supply Chain and Logistics on import/export, customs, trade documentation and related processes.
• Support cross‑functional resolution of commercial and operational issues across markets.

Process Improvement & Automation

• Identify manual, repetitive and inefficient commercial processes and recommend opportunities for simplification, standardisation and automation.
• Leverage Power BI, automation and emerging AI tools to improve reporting, analysis and commercial decision‑making.
• Develop scalable dashboards, templates and analytical tools that can be adopted across Consumer Health markets.
• Support implementation of process improvements and track adoption and impact.

Essential qualifications and experience

• Bachelor’s degree in Business, Finance, Economics, Commerce, Statistics or a related discipline. MBA or equivalent postgraduate qualification is an advantage.
• 8–12 years of relevant experience in Commercial Excellence, Sales Operations, Business Analytics, Sales Effectiveness, Business Finance or a similar role.
• Experience in FMCG, Consumer Healthcare, Pharma, Retail or other consumer‑facing businesses is preferred.

Essential skills

• Strong commercial understanding and ability to connect data with business outcomes.
• Ability to translate analysis into clear, practical recommendations for business stakeholders.
• Experience in sales force effectiveness, territory analytics, incentive management or distributor/channel performance.
• Working knowledge of commercial finance, pricing, trade terms and cost drivers, with the ability to understand their impact on commercial performance.
• Exposure to import/export processes, customs, trade documentation and related commercial processes is an advantage.
• Hands‑on experience with Power BI, Tableau or equivalent business intelligence tools.
• Strong Excel and data analysis skills, with the ability to work with large and varied data sets.
• Exposure to AI, automation, predictive analytics or emerging analytical tools and their application to commercial processes.
• Ability to work independently, manage multiple priorities and operate effectively in a fast‑paced environment.
• Strong stakeholder management and collaboration skills across functions and geographies.
• Willingness to travel across African markets as required.

Application

We believe that equal opportunities mean inclusion, diversity and fair treatment for all.