Associate IS

Amgen; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Amgen Hyderabad is seeking a Software Support Specialist for the Electronic Lab Notebook platform. You will support and maintain ELN software, manage issues, and monitor system availability across ELN and IDA, collaborating with product managers, designers, and developers.

You'll work with CDS platforms (Empower/Chromeleon/Unicorn), patching, testing, and developing migration strategies, ensuring security and regulatory alignment. The role requires coordination with vendors and global teams.

Qualifications

• Master’s or Bachelor's degree and 2 years of Information Systems experience or related field.

Responsibilities

• Support and maintain the Electronic Lab Notebook Software application and monitor system availability.
• Collaborate with product managers, designers, and software engineers to advance capabilities for ELN Platform, CDSs and IDA.
• Develop documentation and SOPs for lifecycle processes.
• Work with vendors to secure latest CDS software, driver packs, patches and other packages.
• Stand up DEV/TEST/PROD environments in cloud or on‑prem with other teams.
• Provide support and fixes for CDS platforms and conduct testing and migrations.
• Patching and compliance for CDS platforms; ensure security and regulatory alignment.
• Monitor and resolve issues across ELN and IDA systems; coordinate with internal/external partners.
• Contribute to test plans and scenarios to ensure robust testing strategies.
• Support regression and functional testing to protect existing functionality.
• Translate requirements into software architecture and design specifications.

Skills

SDLC

Agile

Git

Python

JavaScript

.NET

Education

Bachelor's degree in Information Systems

Tools

.NET

Python

JavaScript

SQL Server

Tableau

Power BI

Git

Job description

Work Hours

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential shifts (subject to change based on business requirements): Second Shift: 2:00 pm – 10:00 pm IST; Third Shift: 10:00 pm – 7:00 am IST.

About The Role

In this crucial role on the Amgen Lab Technology team for Process Development (PD), you will be responsible for supporting and maintaining the Electronic Lab Notebook Software application, managing issue resolution while ensuring outstanding customer support as well as monitoring system availability and performance. You will collaborate with product managers, designers, and software development engineers to advance capabilities for the Amgen PD’s Electronic Lab Notebook Platform, Chromatography data systems as well as expand the PD Instruments connectivity via the Instrument Data Acquisition (IDA) capability.

Roles & Responsibilities

• Work with the CDS product team to support the lifecycle of CDS platform software (Empower/Chromeleon/Unicorn)
• Develop documentation and standard operating procedures for various lifecycle processes
• Work with vendors to secure the latest version of CDS software, driver packs, patches and other software packages
• Work with other Amgen infrastructure teams to stand up various infrastructure environments (DEV/TEST/PROD) in the cloud or on‑prem
• Provide support and fix for all CDS platforms
• Perform testing and develop migration strategies for all CDS platforms
• CDS software patching and compliance – ensure CDS platforms are secure and patched
• Monitor, solve, and resolve issues related to case intake and case processing across ELN and IDA systems
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
• Contribute to the development and execution of test plans and scenarios to ensure robust testing strategies
• Support regression & functional testing activities to verify the changes do not negatively impact existing system functionality
• Analyze and understand the functional & technical requirements of applications, solutions and systems, translate them into software architecture and design specifications

Basic Qualifications and Experience

• Master’s or Bachelor’s degree and 2 years of Information Systems experience or related field

Functional Skills

• Strong knowledge of Software Design and Development information systems and network technologies
• Extensive expertise in SDLC, including requirements, design, testing, data analysis, creating and managing change controls
• Proficiency in programming languages such as .Net, Python, JavaScript etc.
• Thorough understanding of software development methodologies, including Agile and Scrum
• Experience with version control systems such as Git
• Partner with vendors and other team members to solve problems, test new software versions, and secure long‑term solutions against the CDS platforms

Good‑to‑Have Skills

• Experience working in the Pharma and Biotech Industry
• Familiarity with developing software in a GxP regulated environment
• Familiarity with relational databases (such as MySQL, SQL Server, PostgreSQL etc.)
• Proficiency in programming languages such as Python, JavaScript or other programming languages
• Experience with API integrations such as MuleSoft
• Hands‑on experience on reporting tools such as Tableau, Spotfire & Power BI

Soft Skills

• Outstanding written and verbal communication skills, and ability to translate technical concepts for non‑technical audiences
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• Team‑oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to rec