Associate Integration Engineer

APM Terminals; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

APM Terminals is seeking a highly skilled EDI Support Engineer in Pune, India. This role involves monitoring integration platforms, addressing delivery failures, and collaborating with cross-functional teams to drive customer issue resolution. Ideal candidates should have between 2 to 5 years of relevant IT and business experience, with strong knowledge of EDI standards and communication protocols.

You will also be involved in managing certificate renewals and assisting with system performance issues. The position requires a problem-solving mindset and the ability to work in a fast-paced, agile environment.

Qualifications

• 2 to 5 years of IT and business work experience with exposure to various technical environments.
• Hands-on experience across different middleware technologies.
• Ability to manage certificate renewals and execute deployments.

Responsibilities

• Monitor Integration Platforms and data exchanges.
• Address delivery failures and manage incidents.
• Collaborate with cross-functional teams to resolve issues.

Skills

Knowledge of EDI standards EDIFACT / ANSI X12

Knowledge of communication protocols AS2, FTPS, and SFTP

Knowledge on Seeburger BIS and/or Oracle

Knowledgeable on report creation via MS Excel or PowerBI

Experience in Automation/ AI tools

Business and Technical experience 24x7 support coverage

Job description

Team/Opportunity

We are looking for a highly skilled EDI Support Engineer to join our Technology Operations platform. The ideal candidate brings hands‑on experience across different middleware technologies, a solution‑oriented mindset, and thrives in a fast‑paced, agile environment. You will play a key role in driving customer issue resolution, root cause analysis, improving customer experience, and mentoring team members, while collaborating closely with cross‑functional teams.

Roles and Responsibilities

• Monitoring of Integration Platforms and data exchanges
• Address delivery failures; incident management
• Interact with customers, partners and business to resolve failures, issues
• Drive problem management for long or repetitive incidents
• Monitor and address platform performance issues
• L2/L3 investigations reported by L1 or vendors
• Assess deployment requests; quality review, completeness, according to guidelines/governance for partner info, naming conventions, evidence of test, etc.
• Execute deployments and partner activations, including change validations
• Analyze/manage system statistics incl. trend analysis such as execution and failures, deployment, and on‑boarding requests
• Manage certificate renewals
• Define requirements and test of self‑service automation procedures
• Collaborate with business, vendors, development/project teams, mapping teams, EDI architects, Tech Operations
• Communicate operational events and plans

Required Skills

• Knowledge of EDI standards EDIFACT / ANSI X12
• Knowledge of communication protocols AS2, FTPS, and SFTP, Web Service, API etc.
• Knowledge on Seeburger BIS and/or Oracle is desirable
• 2 to 5 years of IT and business work experience with a broad range of exposure to various technical environments and business units
• Knowledgeable on report creation via MS Excel or PowerBI
• Business and Technical experience 24x7 support coverage (on‑call during weekends)
• Experience in Automation/ AI tools

E.O.E Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.