Associate Director, Technical Product Manager, Observability

Merck; Hyderabad; Hybrid; INR 20,00,000 - 30,00,000; Full time

Job summary

A leading global healthcare biopharma company is seeking a Product Manager for their Observability Platform in Hyderabad. You will own the vision and roadmap for the Grafana-based platform, ensuring user needs are met through effective product management. Ideal candidates will have over 8 years of experience in Product Management, with strong skills in stakeholder management and agile methodologies. This role offers a competitive salary and hybrid work arrangements.

Benefits

Competitive salary

Comprehensive health benefits

Flexible work environment

Qualifications

• Minimum of 8+ years of hands-on experience and 4+ years in a Product Manager role.
• Proven ability to conduct user research and synthesize feedback into actionable requirements.
• Outstanding written and verbal communication skills.

Responsibilities

• Develop and communicate a clear vision and long-term strategy for the Grafana Cloud.
• Create, maintain, and prioritize the product backlog and roadmap.
• Engage continuously with internal engineering teams to understand their pain points.

Skills

Asset Management

Benefits Management

Management System Development

Product Management

Requirements Management

Stakeholder Relationship Management

Strategic Planning

System Designs

Education

Bachelor's degree or equivalent

Tools

JIRA

Confluence

Job description

Job Title

Product Manager, Observability Platform

Required Skills

• Asset Management
• Benefits Management
• Management System Development
• Product Management
• Requirements Management
• Stakeholder Relationship Management
• Strategic Planning
• System Designs

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

The Opportunity

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Drive innovation and execution excellence. Be part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world’s greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. Together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview

As the Product Manager for our Observability Platform, you will be the leader responsible for shaping the vision, strategy, and roadmap for our Argus platform, which consists of the Grafana LGTM stack. You will own this product to deliver best self-service oriented capabilities for ultimate observability experience. Your mission is to deeply understand customer (Engineers, business, support teams, etc.) challenges in monitoring, troubleshooting, and ensuring the reliability of their services, and translate those needs into a powerful, self-service platform built on Grafana Cloud.

You will work at the intersection of engineering, product, and user experience, collaborating closely with the platform engineering team to prioritize features, define requirements, and ensure they are building what matters most. This is a high-impact role where your work will directly improve the productivity, efficiency, and operational excellence of our entire organization with all our products needing Observability.

What will you do in this role

• Develop and communicate a clear vision and long-term strategy for the Grafana Cloud platform, aligning it with broader company and engineering goals.
• Create, maintain, and prioritize the product backlog and roadmap, balancing new features, technical debt, and operational improvements with financial responsibility and value provided.
• Engage continuously with internal engineering teams through interviews, surveys, and data analysis to deeply understand their pain points, workflows, and unmet needs.
• Author clear and concise user stories, epics, and product requirements in JIRA, ensuring the engineering team has the context and clarity they need to execute effectively.
• Partner with the platform engineering team in an Agile environment, participating in sprint planning, stand‑ups, and retrospectives to guide development and ensure timely delivery of value.
• Define and track Objectives and Key Results (OKRs) for the platform, such as adoption rates, user satisfaction (NPS), and impact on key engineering metrics like Product SLOs and Mean Time to Resolution (MTTR).
• Regularly communicate roadmap updates, release plans, and strategic decisions to engineering leadership and other key stakeholders across the organization.
• Drive adoption and best practices by leading internal marketing efforts, creating documentation in Confluence and SharePoint, and running training sessions or workshops when needed.

Must‑Have Skills & Experience

• Minimum of 8+ years of hands‑on experience and 4+ years of experience in a Product Manager role, preferably working on a technical product, developer tool, or internal Observability platform.
• A strong understanding of the software development lifecycle (SDLC), cloud infrastructure (AWS, GCP, or Azure), and CI/CD concepts. You must be able to have credible discussions with engineers.
• Proven ability to conduct user research, synthesize qualitative and quantitative feedback, and translate customer needs into actionable product requirements.
• Deep experience working in an Agile/Scrum environment, with hands‑on expertise in managing a product backlog using tools like JIRA and Confluence.
• Experience defining product metrics, analyzing data, and using it to inform prioritization and strategy.
• Outstanding written and verbal communication skills, with the ability to articulate a complex technical vision to both technical and non‑technical stakeholders.
• Strong leadership skills to help lead local development team, provide motivation and allow for growth and learning new skills.
• Understanding concepts of GenAI and ability to create new strategies where to reasonably implement it.

Nice‑to‑Have Skills & Experience

• Direct experience with or a deep understanding of observability and reliability concepts (SLOs, App instrumentation, troubleshooting incidents). Familiarity with tools like Grafana, Prometheus, OpenTelemetry, eBPF is a major plus.
• Developer/Engineer background is strongly recommended for better interaction with internal team and understanding customer needs.
• Previous experience as a PM for an internal developer platform, where your customers were your colleagues.
• The ability to think beyond immediate feature requests and build a cohesive, long‑term strategy that anticipates future needs.
• A proven track record of leading cross‑functional teams and influencing stakeholders without having direct managerial authority.
• An understanding of how platform investments translate into business value, such as improved developer productivity, system reliability, and faster time‑to‑market.

Why Join Us?

• Impact: Own a product that is critical to the success and efficiency of every engineer in the company.
• Leadership: Be the strategic voice for a core platform, with significant autonomy to shape its future.
• Culture: Join a collaborative, supportive, and forward‑thinking team that values data‑driven decisions and continuous improvement.
• Benefits: We offer a competitive salary, comprehensive health benefits, and a flexible work environment.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

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Job Posting End Date: 12/3/2025

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