Associate Director - Relationship Manager - SME ME

Standard Chartered; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working patterns

Wellbeing support (Unmind)

Job summary

Standard Chartered seeks an Associate Director - Relationship Manager - SME ME to lead client relationships and sales governance in the SME segment. You will coordinate with multiple stakeholders for briefing notes, pitches and post-deal onboarding, while ensuring high client satisfaction and strong risk controls.

The role emphasizes adherence to risk, policy, and compliance standards, with focus on renewal management, credit administration, and effective portfolio recovery collaboration.

Qualifications

• Post graduate and having requisite professional acquaintance in business.

Responsibilities

• Client & Sales Management. Work closely with various stakeholders in preparation of briefing notes, sales pitches, etc.
• Ensure smooth and efficient post-deal documentation and client onboarding. Liaise with stakeholders to ensure post original process & documentation is completed on time.
• Quality engagement with client to ensure high ratings in client surveys. Manage Excess & Past Dues; coordinate with CDD for timely renewals and with portfolio & OR teams for portfolio quality.
• Adherence to policy and procedure; compliance with Credit Admin Framework; strengthen risk monitoring using Early Warning System; support recovery efforts with GSAM.
• Identify, elevate, mitigate and resolve risk and compliance matters; uphold risk & compliance culture; ensure Group Code of Conduct.

Education

Post graduate and requisite professional acquaintance in business

Job description

Associate Director - Relationship Manager - SME ME

Governance

• Client & Sales Management. Work Closely with Various stakeholder in preparation of briefing notes, Sales pitches etc.
• Ensure smooth & efficient post deal documentation & client onboarding. Ensure post original process & documentation is completed on time by liaising with stakeholders.
• Quality engagement with client to ensure highest rating in Client surveys. Effective management of Excess & Past Dues, work closely with CDD to ensure timely renewals & also with the portfolio & OR team to ensure high quality of portfolio.
• Adherence to all aspects of policy and procedure. Full adherence to Credit Admin Framework and all related aspects. Fully adopt Early Warning System to strengthen risk monitoring. Assist with co-management of stressed accounts with GSAM to reduce impairments and strengthen recovery effort.
• Managing risk and compliance as part of my role. Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. Effectively identify, elevate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed and misconduct appropriately dealt with
• Maintaining Audit quality. Quick turnaround on Credit Requests. Embed usage of Credit Risk Analytics. Ensure full adherence to Group Code of conduct. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed and misconduct appropriately dealt with.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Medium Enterprise Unit to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Qualifications

• Post graduate and having requisite professional acquaintance in business

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.