Associate Director HR Operational Excellence

Kyndryl; Mumbai; Remote; INR 3,500,000 - 7,000,000; Full time

Benefits offered by this job

Be Well program

Job summary

Kyndryl is seeking a senior transformation leader to drive global payroll and HR service delivery improvements. You will shape the transformation roadmap, lead cross-functional teams, and implement automation and AI-enabled solutions for efficiency and compliance.

The role emphasizes stakeholder engagement, KPI governance, and continuous improvement across regions, with a hybrid-friendly culture and opportunities for career growth within the software and services space.

Qualifications

• MBA with 15 years of experience required.
• Experience driving global payroll/HR transformation.
• Knowledge of GDPR, ISO 27001 and security requirements.
• Familiarity with Lean Six Sigma and change-management practices.
• Ability to design policies, procedures and job aids.

Responsibilities

• Lead large-scale transformation programs for payroll and HR services.
• Define KPIs, SLAs and governance for global operations.
• Partner with technology teams to drive automation and AI initiatives.
• Engage stakeholders across HR, Finance and IT for seamless process integration.

Skills

Agile & CI Mindset

Change Management

Communication

Policy Documentation

Data Privacy

Automation & AI

KPIs & SLAs

Stakeholder Management

Education

MBA

Job description

Fully Remote

INMANBP Bangalore (INMANBP) Manyatha

KIN51514 Gurugram (KIN51514)

KIN51438 Hyderabad (KIN51438) Gachibowli

KIN51618 Pune (KIN51618) Regus

KIN51515 Mumbai (KIN51515) We Work

INDLFCHE CHENNAI - DLF IT PARK

IN152015 NOIDA (IN152015) ARTHA INFRATE

Full time

R-54623

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Responsible for driving strategic initiatives that enhance efficiency, compliance, and scalability across global payroll and HR service delivery. This role will lead transformation programs, implement best practices, and ensure operational excellence through process optimization, automation, and stakeholder engagement.

Global Transformation & Strategy-Execute to a global transformation roadmap for payroll and HR services aligned with organizational goals.

Lead large-scale change management initiatives to modernize processes and systems. Partner with technology teams to implement automation, AI, and digital solutions for payroll.

Operational Excellence-Establish and monitor KPIs, SLAs, and quality standards for payroll and HR service delivery. Drive continuous improvement initiatives using Lean Six Sigma or similar methodologies. Ensure compliance with global regulatory requirements and internal governance standards.

Stakeholder Management-Collaborate with HR, Finance, IT, and regional teams to ensure seamless integration of processes. Act as a trusted advisor to senior leadership on payroll and HR operational strategies. Risk & Compliance-Oversee risk management frameworks for payroll and HR services.

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

• MBA with 15 years of experience
• Agile & Continuous Improvement Mindset: Six Sigma Black Belt Certification, Change Management Professional (CCMP), Project management (PMP) or RPA Certification
• A change agent: Adopting and implementing strategies to improve adherence to global processes including having knowledge of industry best practices. Adapt AI skills and technologies to drive automation and efficiency.
• Communication & Training: Excellent written and verbal communication to effectively interact with vendors and internal stakeholders.
• Hands On ability to design and write policies, procedures and job aid documentation. Educate teams on new payroll processes and technologies to ensure adoption.
• Payroll Compliance & Risk Management: Stay updated on global, regional, and local payroll laws to ensure compliance. Implement internal controls and audits to mitigate compliance risks. Implement forensic payroll audits to identify fraud risks.
• Data Security & Privacy: Ensure payroll data adheres to GDPR, SOC 1, ISO 27001, and other security roles/standards and organizational guidelines.
• Technology and Automation: Lead the adoption of cloud-based HR solutions.
• SLAs & KPIs and Data Analytics: Track accuracy, efficiency, cycle times, employee experience and compliance.

Preferred Skills and Experience:

• Excellent Communication skills

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you . Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.