Associate Director - Enterprise Program Manager

Riveron India; Maharashtra; On-site; INR 3,500,000 - 5,200,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO

Job summary

Riveron India is seeking an Associate Director - Salesforce to lead enterprise technology programs, manage client and internal stakeholders, and drive financial performance. The role requires 8+ years in technology delivery, program management, or related leadership with strong Agile and SDLC knowledge.

The candidate will bridge business and technology, guide cross-functional teams, and own governance, reporting, and continuous improvement initiatives across delivery lifecycles.

Qualifications

• 8+ years in technology delivery or program management.
• Experience managing P&L/financials and budgets.
• Strong client relationship and cross-functional team leadership.
• Excellent communication and executive reporting skills.

Responsibilities

• Lead end-to-end technology programs across implementation, transformation, enhancement, and support.
• Manage client stakeholders, internal stakeholders, and cross-functional delivery teams.
• Manage P&L/financial performance, budgets, revenue, costs, margins, utilization, and forecasting.
• Drive project planning, resource management, delivery governance, risks, issues, and escalations.
• Act as the bridge between business and technology teams, translating business requirements into technology solutions.
• Lead Agile delivery, release management, production support, and continuous improvement.
• Manage SLAs, KPIs, service performance, incidents, changes, and operational governance.
• Lead client governance meetings, steering committees, executive reviews, and status reporting.
• Partner with Sales, Account Management, Finance, HR, Architecture, and Technology leadership.
• Identify opportunities for automation, process optimization, and business value creation.

Skills

Techno-functional

Program leadership

Delivery management

Stakeholder management

Agile

Tools

Salesforce

SAP

ServiceNow

Job description

Associate Director - Salesforce

We are looking for an experienced Techno-Functional Program & Delivery Leader to manage enterprise technology programs, client relationships, internal stakeholders, delivery teams, and financial performance.

8+ years in technology delivery, program management, application management, or client-facing leadership roles.

• Who You Are:
• Lead end-to-end technology programs across implementation, transformation, enhancement, and support.
• Manage client stakeholders, internal stakeholders, and cross-functional delivery teams.
• Manage P&L/financial performance, budgets, revenue, costs, margins, utilization, and forecasting.
• Drive project planning, resource management, delivery governance, risks, issues, and escalations.
• Act as the bridge between business and technology teams, translating business requirements into technology solutions.
• Lead Agile delivery, release management, production support, and continuous improvement.
• Manage SLAs, KPIs, service performance, incidents, changes, and operational governance.
• Lead client governance meetings, steering committees, executive reviews, and status reporting.
• Partner with Sales, Account Management, Finance, HR, Architecture, and Technology leadership.
• Identify opportunities for automation, process optimization, and business value creation.
• Required Experience
• Strong techno-functional and enterprise application experience.
• Proven experience managing client relationships and cross-functional teams.
• Experience managing P&L/financials, budgets, utilization, and forecasting.
• Strong Agile, SDLC, release, incident, problem, and change-management knowledge.
• Excellent communication, stakeholder management, presentation, and executive reporting skills
• Good to Have
• Knowledge of enterprise platforms such as SAP, Salesforce, and ServiceNow.
• Experience in managed services / AMS.

About Riveron

At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.

Benefits

• Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.

Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.