Associate Director, Country Clinical Quality Manager (CCQM) India

MSD; Gurugram District; On-site; INR 2,800,000 - 5,500,000; Full time

Benefits offered by this job

VISA sponsorship

Job summary

MSD is seeking an Associate Director, Country Clinical Quality Manager (CCQM) for Regulations & Processes in India. The role serves as the local expert for ICH-GCP and regulatory compliance, coordinating a network of SMEs to ensure global/local process alignment and timely SOP/WI updates.

The candidate will drive continuous quality improvements at the country level, oversee QC activities, and manage audits/inspections in collaboration with local operations and global teams.

Qualifications

• Bachelor's Degree or equivalent in health care (pharmaceutical, nursing, biotechnology or related).
• Overall 10–12 years experience; minimum 6–8 years in clinical research/ trial operations including field monitoring.
• Experience in management/oversight with track record of accomplishments.
• Knowledge of Clinical Trial processes, GCP and related regulations.
• Knowledge of project management practices and cross‑functional leadership.

Responsibilities

• Local expert for ICH-GCP and local regulations; assess impact of regulations on local processes.
• Manage local SME network to implement global/local processes and maintain SOPs/WIs.
• Identify process gaps and escalate to Sr. CCQM Lead/RCQM or Global Process Owners.
• Lead continuous quality improvements at country level and support global/regional initiatives.
• Coordinate QC activities including IHQCP, QCVs, and other QC checks.
• Conduct root-cause analysis, develop local action plans, and train local operations.
• Be the primary local contact for QA and regulatory inspections; lead audit/inspection preparation and responses.
• Coordinate CAPAs with local operations and headquarters; perform root-cause analyses on findings.
• Coordinate training needs with Learning & Development; deliver local trainings as needed.
• Escalate significant quality/compliance issues and support investigations and reporting.

Skills

Communication

Leadership

Project management

Teamwork

Problem solving

Strategic thinking

Influencing skills

Data analysis

Process improvements

Regulatory compliance

ICH GCP

Education

Bachelor's degree in health care

Job description

Associate Director, Country Clinical Quality Manager (CCQM) Regulations & Processes:

Local expert for ICH-GCP and local regulations (incl. impact assessment of new/updated local regulations on local processes).

In close collaboration with local country operations management, manages the local network of owners / Subject Matter Experts (SMEs) for global/local processes to ensure a proper implementation of global/local processes and the regular update of local Standard Operating Procedures (SOPs) / Work Instructions (WIs).

Local expert for any quality-related local processes.

Identifies process gaps / opportunities for process improvement and properly escalates to Sr. CCQM Lead/RCQM and/or Global Process Owners (if necessary).

Leads continuous quality improvements activities at the country level as agreed with Country/Cluster CRD and Sr. CCQM Lead/RCQM and supports or co-leads continuous improvements activities at the global/regional level.

Training: Local training point of contact and the liaison between local country operations and Learning & Development (L&D). In close cooperation with local country operations management, identifies / coordinates local training needs. Supports local trainings (as needed).

Quality Control (QC) Activities: In conjunction with the local country operations management, coordinates and oversees all QC activities. This includes to ensure a proper execution of the In-house Quality Control Plan (IHQCP), the Quality Control Visits (QCVs) as well as any other QC Checks.

In mutual agreement with local country operations management and the Sr. CCQM Lead/RCQM, performs QC activities (incl. QCVs) and conducts ad hoc site visits upon request.

On a regular basis and in collaboration with local country operations, identifies local trends, performs root-cause-analysis (if necessary), develops local action plan (incl. sharing of results and training of local country operations, if required).

Audits & Inspections: Primary local point of contact for Quality Assurance and Regulatory Agencies.

Manages and supports activities during the preparation / ongoing / follow-up phase of an audit or inspection.

In cooperation with local country operations and/or headquarters, performs root-cause analysis for audit observations/inspection findings, manages and tracks the Corrective and Preventive Actions (CAPAs) and coordinates/facilitates the responses to audit/inspection reports.

On a regular basis and in collaboration with local country operations, identifies local trends, performs root-cause-analysis (if necessary) and develops local action plan (incl. sharing of results and training of local country operations, if required).

Quality / Compliance / Privacy Issue Escalation: Communicates/escalates quality/compliance issues (incl. any potential trends) to local country operations management and Sr. CCQM Lead/RCQM.

Escalates significant quality/compliance issues and supports investigations (fact finding, root-cause-analysis) as well as the reporting of ‘Serious Breaches’, if applicable.

Serves as local POC or supports local POC in case of escalations/reporting of Privacy Incidents, if applicable.

Clinical Supplies GCP Investigations Evaluates trends on Clinical Supply GCP Inquiries and incorrect management of clinical supplies.

Coordinates GCP Investigations of trends related to Clinical Supply GCP Inquiries and incorrect management of clinical supplies (if necessary).

Supplier Qualification: Leads local supplier qualifications and re-qualifications of locally selected suppliers and supports solving of quality issues with locally selected suppliers.

Supports the Quality Management System (QMS) assessment for local supplier qualifications and re-qualifications.

Compliance & Privacy Steward: Supports implementation of divisional compliance/privacy initiatives and reporting at the local level.

Communicates compliance/privacy concerns to local legal/compliance/privacy department and/or Compliance/Global Privacy Office.

Global / Regional Key Initiatives / Projects Supports global/regional key initiatives/projects upon request of the Sr. CCQM Lead/RCQM.

Candidate qualification requirements:

Bachelor's Degree or equivalent in relevant health care area, preferably in pharmaceutical, nursing, biotechnology or related fields.

Overall 10-12 years exp, minimum of 6-8 years of direct experience in clinical research, clinical trial operations including direct field monitoring experience, CRA experience is preferred.

Experience in management/oversight with a demonstrated record of accomplishments.

Experience in Clinical Research In-Country Operations.

Deep knowledge and understanding of Clinical Trial processes, GCP and other clinical research related regulations.

Solid track record of initiating, planning and delivery of projects and knowledge of project management practices.

Ability to demonstrate in leading cross-functional teams.

Experience in Clinical Quality Management including Quality Control Activities, Process Management & Improvement, audits and inspections.

Ability to coordinate and deliver training sessions.

Skillful in AI, data analytics, and automation to enhance and optimize clinical quality management processes and decision making.

Required Skills:

Superior oral and written communication and leadership skills in an international environment.

Excellent project management, organizational and prioritization skills.

Excellent teamwork skills, including conflict resolution expertise and discretion.

Ability to analyze, interpret, and solve complex problems.

Ability to think strategically, objectively and with creativity and innovation.

Ability to proficiently interact with all levels of clinical research management and exert influence to achieve results.

Action Item Management, Action Plan Implementation, Adaptability, Clinical Quality Management, Data Analysis, ICH GCP Guidelines, Independent Thinking, Influencing Skills, Lateral Thinking, Logical Thinking, Process Improvements, Regulatory Compliance.

Additional location(s) Compensation Information:

Required Skills:

Action Item Management, Action Item Management, Action Plan Implementation, Adaptability, Clinical Quality Management, Clinical Study Design, Clinical Trial Planning, Clinical Trials Monitoring, Conflict Management, Data Analysis, Global Coordination, Government Regulation, ICH GCP Guidelines, Independent Thinking, Influencing Skills, Lateral Thinking, Legal Compliance, Logical Thinking, Medical Writing, Operations Management, Organizational Talent, Process Improvements, Quality Control Management, Quality Management, Regulatory Compliance {+ 8 more}

Employee Status: Regular

Relocation: VISA Sponsorship

Travel Requirements: Flexible Work Arrangements: Not Applicable

Shift: Valid Driving License: Hazardous Material(s):

Job Posting End Date: 10/24/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.