Associate Director - Client Specialist Night Shift- Mumbai-WTW-8-10 - TimesJobs.com

WTW; Mumbai; On-site; INR 20,00,000 - 30,00,000; Full time

Job summary

A global risk management firm is seeking an Associate Director - Client Specialist for the night shift in Mumbai. This role involves leading strategic initiatives, overseeing operational effectiveness, and fostering a culture of improvement within the team. Candidates should have over 10 years of experience in the financial services industry, with strong leadership and analytical skills. Competitive salary packages are offered.

Qualifications

• 10 years experience in the financial services industry, at least 8 in leadership.
• Proven track record of delivering excellent client service.
• Experience working in a matrix organization.

Responsibilities

• Shape and execute business strategies with stakeholders.
• Lead strategic initiatives to address business needs.
• Plan and oversee operational programs and projects.

Skills

Leadership

Client service

Operations management

Analytical skills

Interpersonal skills

Job description

Associate Director - Client Specialist (Night shift)

• Collaborate with stakeholders to shape and execute short and long-term business strategies.
• Lead strategic initiatives to address business needs and drive organizational change.
• Contribute to the development of the client service propositions and service delivery strategies for North America Corporate Risk and Broking lines of business.
• Review future work transfer opportunities and present proposals / work transition plans to the Business Head and relevant stakeholders.

Operations Management/Operational Effectiveness

• Plan and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional areas of focus.
• Define and implement short and long-term organizational goals, objectives, strategic plans, policies, and operating procedures; track performance and initiate improvements as needed.
• Ensure department adherence to compliance/statutory requirements and operate within the guidelines of internal and external regulators.
• Align operations with organizational objectives to deliver continuous improvement in areas such as risk, compliance, quality, and financial outcomes.
• Monitor and evaluate performance of the team against service level agreements and business targets.
• Manage stakeholder relationships and collaborate with teams across locations to enhance business outcomes and client service.
• Foster a culture of continuous improvement by identifying opportunities for automation and process optimization.

People Management/Development

• Lead succession planning for key leadership roles and own the talent development for the team.
• Responsible for developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational issues and complaints.
• Work with Human Resources to develop and implement a Talent Management strategy.
• Conduct periodic and annual performance reviews for all direct reports, ensuring alignment with business goals.

Qualifications:

Knowledge/Experience:

• 10 years experience in the financial services industry with at least 8 of these in a leadership role. A background in insurance broking would be an advantage.
• Proven track record of delivering excellent levels of client service across varied stakeholders through a large operation.
• Experience of working in a matrix organization, managing multiple stakeholders.
• Broad operations expertise which encompasses previous knowledge of coordinating with diverse functions such as operations, IT, compliance, and risk.
• High levels of business acumen with an understanding of company and Business Unit strategy, operating environment, and business objectives.
• Knowledge and experience in organizational effectiveness and operations management, implementing best practices.
• Highly developed critical thinking and analytical skills.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Job Function: Corporate Planning/Consulting/Strategy
• Industry: Consultancy Services (Other Consultancy Services)