Associate Director - Business Services and Solutions Delivery

Novartis India; Hyderabad; Presencial; INR 4.000.000 - 6.000.000; Jornada completa

Descripción de la vacante

Novartis India in Hyderabad seeks an accomplished IT solution delivery leader to drive end-to-end delivery of complex technology programs. You will own initiation, planning, execution, governance, and transition to operations while aligning with security, compliance, and architecture standards.

You will provide technical leadership across the solution lifecycle, collaborating with architects, product managers, and engineering teams to ensure scalable, secure, and cost-efficient outcomes.

Formación

• 15+ years of experience in IT solution delivery or enterprise application delivery.
• Bachelor’s degree in IT/CS/Engineering or related discipline.
• Experience with HR technology, Workday or SuccessFactors is advantageous.
• Experience managing large global technology programs from concept to deployment.
• Strong understanding of SDLC and Agile delivery methodologies.
• ITIL knowledge and service management practices
• Experience leading cross-functional, geographically distributed teams.

Responsabilidades

• Lead end-to-end delivery of complex IT solutions across the landscape with governance and risk management.
• Provide technical leadership from demand assessment through deployment and operationalization.
• Lead large-scale global technology programs with multi-workstream and vendor coordination.
• Manage senior stakeholders, steering committees, and governance forums.
• Ensure service readiness, incident/problem management, and release governance.

Conocimientos

IT delivery leadership

Program management

Stakeholder management

Enterprise architecture

Agile delivery

Communication

Educación

Bachelor's degree in IT/CS/Engineering

Herramientas

Workday

SuccessFactors

HR technology platforms

Descripción del empleo

Key Responsibilities

Technology Solution Delivery

Lead the end-to-end delivery of complex IT solutions across the P&O technology landscape; Own project initiation, planning, execution, governance, risk management, delivery assurance, and transition to operations; Drive delivery of strategic initiatives while ensuring platform stability and business continuity; Ensure delivery aligns with enterprise architecture, security, compliance, and operational standards.

Technical Leadership

Provide technical leadership throughout solution lifecycle from demand assessment through deployment and operationalization; Work closely with Enterprise Architects, Solution Architects, Product Managers, and Engineering teams to define optimal solution approaches; Review solution designs and challenge technical proposals to ensure scalability, maintainability, security, and cost efficiency; Drive adoption of modern delivery practices, automation opportunities, and continuous improvement initiatives.

Program & Project Management

Lead large-scale global technology programs and projects involving multiple workstreams and vendors; Establish and maintain delivery roadmaps, milestones, resource plans, budget forecasts, and governance structures; Manage scope, timelines, risks, dependencies, quality, and stakeholder expectations.

Stakeholder & Vendor Management

Build trusted relationships with senior business leaders and technology stakeholders; Translate business objectives into actionable technology roadmaps and delivery plans; Lead discussions with senior stakeholders, steering committees, and governance forums; Manage strategic vendor relationships and hold partners accountable for delivery outcomes.

Service & Operational Excellence

Ensure operational health and lifecycle management of assigned technology products and services; Drive service improvements, process optimization, and operational efficiency initiatives; Support incident management, problem management, and release governance activities; Ensure delivery readiness, knowledge transfer, and support model alignment.

Essential Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, Business Information Systems, or related discipline, or equivalent experience.
• 15+ years of experience in IT solution delivery, technology consulting, program management, or enterprise application delivery.
• Experience in HR technology, Workday, SuccessFactors, Payroll, Employee Experience, Knowledge Management, or related domains is advantageous.
• Deep understanding of enterprise technology solution delivery, with experience managing complex global initiatives from concept through deployment, as well as managing technology delivery budgets and resource plans.
• Strong understanding of enterprise application architectures and systems integration, with experience delivering SaaS and cloud-based solutions, and understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
• Strong IT project and program management expertise, with Demonstrated experience leading large, complex global technology implementations, managing cross-functional and geographically distributed teams.
• Pragmatic, results-driven mindset with excellent communication and stakeholder management skills; Experience operating within highly regulated, global enterprise environments.
• Desirable requirements: Master's degree in information technology, Computer Science, Engineering, Business Information Systems, or related discipline preferred.
• API and integration architecture experience.
• Data and analytics platform knowledge.
• AI, automation, and digital workplace technology experience.
• Knowledge of ITIL and service management practices.

Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

Learn more here: https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Accessibility and accommodation: Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

• Budget Management
• Business Acumen
• Influencing Skills
• Project Management
• Risk Management
• Service Delivery Management
• Strategic Planning Experience Level Mid Level