Associate Digital Content Analyst

MillerKnoll; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

MillerKnoll in Bangalore, India is seeking an Associate Engineer - Content Management to join the Digital Operations team. You will manage and publish digital content across enterprise CMS platforms, ensuring accuracy and a high-quality user experience.

You will collaborate with cross-functional teams to gather requirements, perform QA, and support product launches and regional content updates. The role requires attention to detail and the ability to work in a fast-paced, global environment.

Qualifications

• Bachelor's degree in computer science or a related field.
• 3–4 years in content management or digital operations.
• Experience with enterprise CMS is preferred.
• Exposure to DAM and metadata management.

Responsibilities

• Manage and maintain digital content across enterprise CMS platforms.
• Publish and retire web pages, product pages, and resource libraries.
• Collaborate with product managers, designers, developers, marketing and stakeholders to gather requirements and deliver content updates on time.
• Perform content quality assurance by validating links, documents, images, metadata, translations, navigation, and UX.
• Conduct regular content audits to identify outdated or duplicated content and propose improvements.
• Coordinate content publishing activities for launches and campaigns.
• Troubleshoot publishing issues with development teams.
• Log, validate, prioritize, and track defects with stakeholders.
• Manage digital assets, taxonomy, and localization support.
• Maintain documentation and publishing standards.

Skills

CMS

DAM

SharePoint

Metadata management

QA testing

Project tools

Communication

Education

Bachelor's degree in CS/IT/Eng

Tools

Wrike

Jira

SharePoint

Microsoft 365

Job description

Why join us? Our purpose is design for the good of humankind. It is the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Role: Associate Digital Content Analyst Location: Bangalore - India Job Description We are looking for an Associate Engineer - Content Management to join our Digital Operations team. In this role, you will be responsible for managing, publishing, validating, and maintaining digital content across enterprise Content Management Systems (CMS), ensuring content accuracy, consistency, usability, and an exceptional end-user experience. You will own assigned content areas, collaborate with cross-functional stakeholders, and support product launches, content updates, and continuous improvements across MillerKnoll's global digital platforms. This role requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, collaborative environment. The position is based in Bangalore, India, and supports global teams across multiple regions and business units.

Qualifications

• Bachelor's degree in computer science, Information Science, Information Technology, Mechanical Engineering, Electronics & Communication, or a related discipline.
• 3-4 years of experience in Content Management, Web Content Administration, Digital Operations, QA, or a related field.
• Experience working with enterprise Content Management Systems (CMS) is preferred.
• Exposure to Digital Asset Management (DAM), SharePoint, or similar enterprise platforms is an advantage.

Roles & Responsibilities

• Manage and maintain digital content across enterprise CMS platforms, ensuring accuracy, completeness, and compliance with branding guidelines.
• Create, publish, update, and retire web pages, product pages, resource libraries, and other digital content.
• Collaborate with product managers, designers, developers, marketing teams, and business stakeholders to gather requirements and deliver content updates on time.
• Perform content quality assurance by validating links, documents, images, metadata, translations, navigation, and overall user experience.
• Conduct regular content audits to identify outdated, duplicate, or inconsistent content and recommend improvements.
• Coordinate content publishing activities and support product launches, campaigns, and regional content updates.
• Troubleshoot content-related issues, investigate publishing defects, and work with development teams to resolve them.
• Log, validate, prioritize, and track defects through to resolution while ensuring timely stakeholder communication.
• Manage digital assets, metadata, taxonomy, and content organization to improve searchability and discoverability.
• Support localization efforts by validating multilingual content and regional variations.
• Maintain documentation, publishing standards, and content governance processes.
• Identify opportunities to improve content workflows, publishing efficiency, and overall user experience.
• Follow established processes, quality standards, and change management procedures while contributing to continuous process improvement initiatives.

Preferred Skills

• Experience with Content Management Systems (CMS)
• Knowledge of Digital Asset Management (DAM) platforms
• Understanding of website structure, navigation, metadata, and taxonomy
• Content Quality Assurance and Testing
• Experience with project management or work management tools (e.g., Wrike, Jira)
• Familiarity with SharePoint, Microsoft 365, or similar collaboration platforms
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills

Personality & Competencies

• Strong attention to detail and commitment to delivering high-quality work.
• Excellent organizational and time-management skills.
• Ability to collaborate effectively with global and cross-functional teams.
• Proactive mindset with a focus on continuous learning and process improvement.
• Self-motivated with the ability to work independently while contributing to team objectives.
• Strong stakeholder management and communication skills.
• Willingness to work in a global support environment, including the UK shift (12:00 PM - 9:00 PM IST).

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail]. MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.