Associate - Deal Desk (Night Shift)

BrowserStack; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Remote-First

Home office allowance

Paid time off

Job summary

BrowserStack, the world’s leading cloud-based software testing platform, is seeking a Deals Desk Associate based in Mumbai for a night shift (7 PM–4 AM). You will join the Sales Strategy & Operations function and support quote-to-cash, deal structure, and contract review.

You’ll work cross-functionally with Sales, Legal, Billing, Product and Finance to ensure compliant, timely approvals while improving processes and dashboards.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to build relationships across teams.
• Attention to detail and accuracy.

Responsibilities

• Advise Sales on deal policies, including pricing, contract terms, product configurations, and compliance requirements.
• Support the Sales organization during Lead-to-Quote, Contract-to-Order, Booking-to-Renewal processes.
• Monitor the Deals Desk queues, ensuring requests are addressed within SLA.
• Collaborate with Sales Leadership, Legal, Billing, Product, and Accounting for approvals and escalations.
• Create and maintain sales dashboards and SFDC reports to provide actionable insights.

Skills

SFDC

CPQ systems

Stakeholder management

Analytical thinking

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Zuora

Job description

Who are we and what do we do? BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers. With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle. Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.

Location

This is a remote position; however, the role requires the candidate to be based in Mumbai.

Shift

This is a night shift role (Timings: 7 PM to 4 AM).

Role in a nutshell

As a Deals Desk Associate, you will be joining the Sales Strategy & Operations function in supporting high growth, fast-paced Sales & Field Operations org. In this role, you will have the opportunity to work with multiple functions and significantly impact both the top line and bottom line. You will support the sales organization throughout the entire quote-to-cash lifecycle—covering deal structure, quote creation and approval, order forms, revenue, legal review, and compliance—while continuously striving to enhance and streamline the sales process.

Desired experience

• Bachelor’s degree or equivalent experience
• Outstanding analytical background with strong problem‑solving skills
• Great interpersonal skills, including written and verbal communication
• Ability to build relationships and work collaboratively to get results
• Capable of explaining concepts clearly and credibly across all levels of the organization
• High level of attention to detail
• Proficiency in SFDC and familiarity with Configure, Price, Quote (CPQ) systems, preferably Zuora.

What will you do?

• Serve as a trusted advisor to the Sales teams as a subject matter expert on deal policies, including pricing, contract terms, product configurations, and compliance requirements.
• Assist the Sales Organization during the entire customer lifecycle, from Lead-to-Quote, Contract-to-Order, Booking-to-Renewal/Cross-sell/Up-sell.
• Monitor the Deals Desk queues for deal requests, ensuring requests are addressed thoughtfully and within the set SLA, prioritizing workflow and managing request volumes to maximize efficiency and drive the urgency of deals.
• Quarterback deals through the sales cycle & internal approval process collaboration with the appropriate cross‑functional teams (Sales Leadership, Legal, Accounting, Billing, Product, etc.).
• Identify gaps and suggest improvements to policies, processes, and systems to enhance compliance during the contracting process and boost sales productivity.
• Help drive projects and initiatives focused on improving efficiency and simplifying processes throughout the Sales operations and Sales organization.
• Create and maintain Sales Dashboards, SFDC Reports, and performance metrics to support Sales teams with actionable insights and data‑driven decision‑making.

Benefits

• Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law
• Gratuity per the Payment of Gratuity Act, 1972
• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life‑event leaves
• Remote-First work environment that allows our people to work from home
• Remote-First Allowance for home office setup, connectivity, accessories, co‑working spaces, wellbeing to ensure an amazing remote work experience

At BrowserStack we’re building the testing infrastructure for the world. We’re extremely curious, passionate, and customer‑obsessed about our mission of empowering developers to build amazing experiences. We know we’ll grow only when our people grow—so we build teams that are open, transparent, collaborative, and above all supportive. We’re remote‑first, giving our people the choice to work from the setting that suits them best - whether that’s at home or in a co‑working space. It’s our core values that bring us all together and drive everything we do. We’re thinkers, movers, innovators, and doers who believe no feat is too big to achieve. We strive to deliver awesome results, fast; and in that way, we’re a lot like you.