Associate Client Engagement Helpdesk

Publicisresources; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

Publicis Re:Sources in Gurgaon is seeking a security-focused professional to provide first-level resolution support for security requests, maintain knowledge bases, and coordinate access reviews. You will work with GSO tools like LionBox, SharePoint, OneTrust, and distribution lists, regularly communicating with stakeholders to uphold information security standards.

This role requires a technical graduate with strong English skills and the ability to explain security concepts to non-technical

Qualifications

• English language proficiency (oral, written, and listening) required.
• Ability to communicate security risk and compliance concepts clearly.
• Experience in information security support is desirable but not mandatory.

Responsibilities

• Continuous monitoring of the centralized distribution list and response to various requests.
• Communicate with internal and external stakeholders regularly to understand the requests.
• Maintain a support role in information security to understand the various aspects of security.
• Demonstrate communication skills regarding essential security risk and compliance concepts, processes, and procedures and their impact on IT and business processes.
• Demonstrate interpersonal, presentation, and relationship skills required for supporting internal and external customers.

Skills

English

Education

Technical graduate

Job description

Company description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.

Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com

Overview

JOB SUMMARY: The responsibilities associated with the position are as follows:

• Provide first-level resolution support to employees and stakeholders on security requests and requirements coming to service management solutions and emails.
• Maintain and update the knowledge base to accommodate responses to new security queries.
• Coordinate and assign security requests through service management solutions.
• Work on tickets related to Information Security tasks
• Participates in the access review process of the GSO.
• Fulfill access requests for organization tools supported by GSO (LionBox, SharePoint, OneTrust, and Distribution lists).
• Participate in the GSO evidence repository refresh process.
• Facilitate the review of GSO documents included in the Master List of documents.
• Participate in the Security Risk Exception request process.

Responsibilities

ESSENTIAL JOB REQUIREMENTS:

• Continuous monitoring of the centralized distribution list and response to various requests.
• Communicate with internal and external stakeholders regularly to understand the requests.
• Maintain a support role in information security to understand the various aspects of security.
• Demonstrate communication skills regarding essential security risk and compliance concepts, processes, and procedures and their impact on IT and business processes.
• Demonstrate interpersonal, presentation, and relationship skills required for supporting internal and external customers.

Qualifications

• Mandatory Technical graduate and language skills (oral, written, and listening): English