Associate C2C Dispute Management Process Expert

Capgemini; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

Capgemini is seeking candidates for an entry-level role in Finance Administration based in Dadri, Uttar Pradesh. This position focuses on Dispute Management, where you will help achieve service levels and deliver a high-quality, customer-focused service.

Successful candidates will act as strong team players, build good relationships with stakeholders, and support experienced Finance specialists in documentation and task management.

Qualifications

• Strong team player able to build relationships with stakeholders.
• Capable of acting on own initiative with regular supervision.
• Understands when to seek guidance or escalation.

Responsibilities

• Participate in or lead service level achievement and key measurement targets.
• Deliver a high-quality and cost-effective service.
• Support experienced Finance specialists in task management and documentation.

Job description

Job Description

Role based in BSv organisation. Leveraging deepening knowledge of Dispute Management, The Dispute Management Process Experts participate in or lead the achievement of service levels, key measurement targets of the team and deliver a high quality and cost-effective service that drives compelling business outcomes. They ensure the delivery of a customer-focused and compliant service through the adoption of frictionless finance practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they collect proofs of dispute validity and initiate resolving actions as appropriate.

Job Description - Grade Specific

Entry and mid Junior level in a Finance Administration role. Strong team player with the ability to build good relationships with stakeholders. Able to act on own initiative with regular supervision. Understands when to seek guidance or escalation. Supports experienced Finance specialists delivering progress reporting, task management, and documentation for finance activity.