Associate - Business Excellence

WSP USA; Mumbai; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

WSP India is seeking a senior quality and process improvement professional to partner with leadership, driving enterprise-wide excellence and ensuring ISO compliance. The role balances governance with agility, guiding data-driven improvements and mentoring teams across locations.

You will establish, maintain ISO management systems, set baselines, track KPIs, and deliver training and stakeholder communications to achieve cost savings, faster cycle times and higher quality.

Qualifications

• Knowledge of ISO standards (9001, 14001, 45001) and governance processes.
• Ability to define/deploy process improvements and drive results.
• Strong data analytics and decision intelligence; ability to mentor teams.

Responsibilities

• Identify and drive improvement initiatives across the organization.
• Verify quantitative goals, report deviations, and drive improvements.
• Establish, implement, and maintain ISO 9001, 14000, 18001, 31001 management systems.
• Plan release/deployment of process changes; institutionalize best practices.
• Mentor/training for team members; deliver client presentations.

Skills

ISO models

Governance

Risk management

Change management

Leadership

Data analytics

Communication

Audits

Project management

Statistics

Lean Six Sigma

Stakeholder management

Presentations

MS Office / PM tools

Education

BE/BTech in Mechanical/ Electrical/ Civil

MBA/PGDM

Tools

MS Project

SharePoint

Microsoft Office

Job description

The candidate will act as a strategic partner to business leadership, driving enterprise-wide excellence by enabling:

• Scalable and resilient process ecosystems

• Data-driven and insight-led decision-making

• Adoption of digital, AI, and automation-led improvements where required

• A culture of continuous improvement, ownership, and accountability

The role requires balancing governance with agility, ensuring that processes evolve with business growth without creating complexity or operational friction.

The job requires the candidate to use a combination of logic, analysis, experience and wisdom to provide overall direction and effective solutions for ensuring compliance and leveraging best practices.

WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally , in 550 offices across 40 countries , we engineer projects that will help societies grow for lifetimes to come.

At “WSP” we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.

www.wsp.com

We are

• Passionate people doing purposeful and sustainable work that helps shape our communities and the future.

• A collaborative team that thrives on challenges and unconventional thinking.

• A network of experts channeling our curiosity into creating solutions for complex issues.

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Working with Us

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Our Hybrid Working Module

With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

• Maximize collaboration.

• Maintain product quality and cultural integrity.

• Balance community, collaboration, opportunity, productivity, and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our “Making Health and Safety Personal” initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.

Imagine a better future for you and a better future for us all.

Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.

With us, you can.

The candidate would be responsible for identifying and driving improvement initiatives across the organization in line with business requirements. This would require demonstration of results in terms of cycle time reduction, reduced costs and improved quality.

The candidate will also verify that Quantitative Goals are set for various projects and functions are met, report deviations and identify areas of improvement. At the organization level, the candidate will review & approve the baseline reports / improvement plans and ensure effectiveness of process improvement plans.

The candidate will be responsible for establishing, implementing and maintaining Management Systems (ISO 9001, 14000, 18001, 31001) in line with the requirement. This will also involve prioritizing process changes, planning for release and deployment and institutionalization of processes and best practices as per the organizational direction and road map.

The job would require regular analysis of training needs on various aspects of process frameworks and other business needs and that these are planned and conducted to meet business objectives.

Excellent communication, interpersonal and leadership skills are essential for this role as the candidate would be mentoring/training other members of the team, interacting with People Managers and People Leaders. The candidate should be proficient in generating and delivering effective training programs, client presentations and reviewing process documentation.

Key Competencies / Skills

Mandatory Skills

• Good understanding of industry standards like ISO models (9001, 14001, 45001) and project governance/ execution processes

• Process definition, deployment and institutionalization

• Risk Management (ISO 31000)

• Change Management and adoption

• Leadership and capability building

• Data, analytics and decision intelligence

• Good communication and interpersonal skills

• Internal auditing/ health check reviews

• Project Management

• Statistical analysis and modelling techniques

• Lean/ Six sigma-based improvement methodology

• Liaison with external agencies for Audits / Assessments

• Presentations to business and clients

• Proficiency in Microsoft Office applications and other project management tools like MS Project, Share Point etc.

Desired skills

• Exposure to process mining and automation tools

• Strong stakeholder management and leadership skills

• Ability to influence at senior leadership level

• Capability to operate both at strategic and execution levels

• Strong data analytics and visualization capabilities

• Project Management Professional (PMP) certification from PMI.

• Exposure to software development life cycle and understanding of software architecture.

• Familiar with working methodologies of AEC/GIS industry.

• Understanding of AI/ML applications in operations and business processes

• Sound knowledge on Business Continuity / Information Security

• BE/B Tech in Mechanical/ Electrical/ Civil or allied disciplines

• MBA/ PGDM will be an added advantage

• Total of 15-18 years of experience

• Minimum 5 years of experience at Managerial level

• More than 5 years of experience in driving quality initiatives.

BGV:

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.

• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.