Associate Analyst, Analytics & Metrics

MasterCard; Gurgaon; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mastercard is seeking an Associate Analyst in Analytics & Metrics to support quarterly data collection, validation, and reporting. You will leverage analytics to ensure revenue integrity, perform research across QMR and switched activity, and deliver persuasive customer performance insights.

The role requires strong analytical skills, excellent communication, and the ability to manage multiple tasks within tight timelines. FP&A exposure and Six Sigma familiarity are a plus.

Qualifications

• Self-starter with the ability to work under tight timelines.
• Excellent customer service and written/oral communication.
• Analytical mindset and root-cause problem solving.
• Strong organizational skills to manage multiple tasks.

Responsibilities

• Support collection, validation, and reporting of quarterly operational data.
• Analyze customer data to prevent revenue leakage.
• Provide analytical research across QMR and switched activity.
• Deliver detailed customer performance analytics.
• Support projects for operational metrics and revenue drivers.
• Communicate inquiries with customers to resolve issues.
• Provide customer support and training on QMR topics.
• Document inquiries in internal systems.
• Support quarterly QMR updates to regional finance teams.
• Contribute to system enhancements and process improvements.

Skills

Strong communication

Analytical thinking

Self-starter

Organizational skills

Customer focus

Tools

Excel

Word

Outlook

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Analyst, Analytics & Metrics Overview

Role

• Support collection, validation, and reporting of quarterly operational reported data
• Leverage analytics to analyze customer reported data to ensure no revenue leakage
• Provide analytical research across QMR and switched activity for management discussions
• Deliver advanced, detailed, persuasive customer performance data analytics
• Support projects related to all operational metrics/drivers and associated revenue
• Effectively communicate inquiries with customer to quickly resolve open issues
• Provide customer support and training related to QMR topics to both internal and external customers
• Clear and concise documentation with internal systems for tracking inquiries
• Support quarterly QMR business update to regional finance teams
• Key contributor for developing and testing system enhancements/process improvements

All About You

• Self-starter and fast learner who thrives under tight timelines
• Excellent customer service and communication skills, both written and oral
• Intellectually curious and driving issues to the root cause
• Ability to organize and prioritize workload while handling multiple business tasks
• Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis
• FP&A experience is preferred
• Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
• Strong organizational and problem-solving skills with great attention to detail
• Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Mission

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.