Asso Analyst - S2P Customer Excellence

Novo Nordisk; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Novo Nordisk Global Business Services (GBS) in Bengaluru is hiring an Associate Analyst in S2P Customer Excellence to manage queries across the Procure-to-Pay value chain and drive improvements. You will standardise processes, support monthly closings, and strengthen vendor and finance partner relationships across the organisation.

The role demands 7–8 years in P2P, strong SAP/ERP know-how, and excellent English communication.

Qualifications

• Hands-on experience in Procure-to-Pay processes in a leading organisation.
• Experience with SAP ERP systems (S/4HANA) and spend management tools.
• Strong understanding of internal controls and audit concepts.
• Excellent written and spoken English with ability to collaborate across large organisations.
• Proficient MS Office, especially PowerPoint and Excel.
• Self-driven, problem-solving mindset with ability to coordinate effectively.

Responsibilities

• Manage queries from vendors and internal teams within defined TATs.
• Review issue resolution and identify compliance issues.
• Drive process standardisation, automation, and improvement.
• Maintain process documentation and backups to reduce dependency.
• Coordinate with GL/CBS during month-end close and payment matters.
• Support team in resolving complex issues.
• Monitor KPIs at process and individual levels.

Skills

P2P expertise

Stakeholder management

Process improvement

English communication

Analytical thinking

Tools

SAP ERP (S/4HANA)

Coupa

ServiceNow

Salesforce

MS Excel

Job description

Company: Novo Nordisk Global Business Services (GBS)

Are you passionate about driving excellence in Procure-to-Pay processes? Do you thrive on solving complex queries and building strong stakeholder relationships? Then this role at Novo Nordisk Global Business Services could be your next career move. Read on and apply today for a life-changing career.

Your new role

As an Associate Analyst in S2P Customer Excellence, you will be at the heart of our Procure-to-Pay value chain – managing queries, driving process improvements, and ensuring our vendors, local finance teams, and lines of business receive timely, accurate support. You will play a key role in standardising processes, identifying compliance risks, and partnering across Finance GBS to deliver efficiency and automation.

Your Key Responsibilities Will Include

• Managing queries from vendors, local finance, and lines of business, with special attention to senior stakeholders and urgent requests within defined TATs
• Reviewing and facilitating issue resolution, while identifying compliance issues and driving remediation
• Driving process standardisation, automation, and continuous improvement by collaborating with stakeholders across Finance GBS
• Maintaining accurate process documentation for query management and creating adequate backups to reduce people dependency
• Coordinating with GL/CBS teams during month-end closure and payment-related matters, and supporting team members in resolving complex issues
• Managing daily work allocation to ensure no backlog, while meeting all defined KPIs at both process and individual level
• Providing technical support on SAP and Smart Scan, reviewing end-to-end task completion, and contributing to monthly stakeholder meetings alongside Team Leads

Your new department

In Finance, Legal & Global Solutions, we enable Novo Nordisk to fulfil our purpose by safeguarding the business, providing corporate infrastructure, and driving value creation. We are a team of 2,300 colleagues primarily based at our headquarters in Denmark and our Global Business Services centres in India and Mexico.

Within our Global Business Services in Bangalore, the S2P Customer Excellence team is a critical link between Novo Nordisk and our vendors, local finance partners, and lines of business. We pride ourselves on being responsive, accurate, and proactive – a team where collaboration, accountability, and a quality mindset come together to deliver a seamless Procure-to-Pay experience for stakeholders worldwide.

Your Skills & Qualifications

We are looking for a detail-oriented professional who combines deep P2P expertise with a collaborative, improvement-driven mindset. To be successful in this role, you will bring:

• 7-8 years of hands-on experience in the Procure-to-Pay value chain in a leading organisation, with in-depth knowledge of the end-to-end P2P process and a high-level understanding of the wider Source-to-Pay landscape
• Practical experience working with SAP ERP systems (S4 Hana/ Coupa/ Servicenow/ Salesforce), along with strong technical accounting, systems, and process skills
• Solid knowledge of accounting documentation and transaction links, internal control concepts, Sarbox approach, and audit material
• Strong communication skills (oral and written) in English, with the ability to navigate large organisations and build relationships across diverse stakeholder groups
• Proficient computer skills (MS Office), including a working understanding of PowerPoint and Excel
• A self-driven, problem-solving and quality-focused mindset, with the ability to influence, prioritise, and coordinate effectively within a team

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

What We Offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Deadline

6 October 2026.

Applications are reviewed on an ongoing basis, so please apply as soon as possible.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.