Assistant Vice President

ExlService Holdings, Inc.; Dadri; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

ExlService Holdings, Inc. seeks aSenior Architect for Agentic AI to lead discovery, design authority, and end-to-end multi-agent system design. You will drive architectural decisions, work with CIOs and enterprise architects, and guide delivery teams from prototyping to production in a secure, scalable manner.

In this role you will define standards, build reusable assets, and ensure value delivery through governance, risk management, and enterprise integration across accounts.

Qualifications

• Experience designing multi-agent architectures and agentic AI patterns.
• Ability to translate business objectives into technical roadmaps.

Responsibilities

• Lead discovery and solutioning to translate business objectives into target-state agentic AI architectures and roadmaps.
• Own end-to-end solution design including multi-agent orchestration, tool-using agents, human-in-the-loop patterns, and enterprise integration.
• Drive build vs. buy vs. partner decisions for models, agent frameworks, and solutions per EXL standards.
• Define and enforce reference architectures, design standards, and reusable patterns with security, privacy, and responsible AI.
• Guide delivery teams from design to production, resolving blockers and ensuring enterprise-wide adoption.

Job description

Key Responsibilities

1. Agentic Solution Architecture & Design Authority

• Lead discovery and solutioning with stakeholders; translate business objectives into target-state agentic AI architectures, blueprints, and roadmaps.

• Own end-to-end solution design: multi-agent orchestration, tool-using agents, human-in-the-loop patterns, memory and state management, RAG and knowledge layers, and enterprise integration.

• Drive build vs. buy vs. partner decisions for models, agent frameworks, and solution with EXL standards.

2. Architecture Standards, Governance & Responsible AI

• Define and enforce reference architectures, design standards, and reusable patterns for agentic AI solutions across accounts.

• Embed security, privacy, compliance, and responsible AI – including agent guardrails, evaluation frameworks, and auditability – into every design.

• Conduct architecture and design reviews, ensuring solutions are scalable, cost-efficient, and production-grade.

3. Technical Leadership Through Delivery

• Guide Forward Deployment Engineers, data scientists, and delivery teams from design through production – remaining hands-on at critical points (prototyping, integration, performance tuning).

• De-risk delivery by resolving complex technical blockers: legacy integration, agent reliability, model performance, and latency/cost/quality trade-offs.

• Ensure solutions move beyond POCs to enterprise-wide adoption and value realization.

4. Stakeholder Engagement & Advisory

• Act as trusted technical advisor to CIOs, CDOs and enterprise architects; lead architecture workshops, design authority boards, and executive briefings.

• Support pre-sales and strategic deals: solution shaping, effort estimation, technical proposals, and orals.

• Articulate architecture decisions in business terms – value, risk, cost, and time-to-market.

5. Capability Building & Reuse

• Convert engagement learnings into reusable assets, accelerators, and reference implementations for EXL’s agentic AI portfolio.

• Mentor architects and senior engineers; raise the architecture bar across the Enterprise AI practice.

• Continuously track and translate emerging AI advances (Agentic AI, LLMs, autonomous systems) into EXL-ready architecture strategies.

Technical & Architecture Expertise (Agentic AI)

• Multi-agent system design: supervisor–worker hierarchies, planner–executor and reflection loops, blackboard and swarm patterns, task decomposition, delegation, and inter-agent communication protocols; deciding when a single-agent vs. multi-agent topology is architecturally justified.

• Agent state, memory & context engineering: short-term vs. episodic vs. semantic memory design, checkpointing and resumability, durable execution for long-running agents; context-window budgeting, compaction/summarization strategies, and retrieval-augmented context assembly.

• Framework and protocol depth: LangGraph (graph state machines, interrupts, human-in-the-loop nodes), CrewAI, AutoGen/Semantic Kernel; MCP (Model Context Protocol) for tool and resource federation and A2A for agent interoperability; sound judgment on custom orchestration vs. framework adoption.

• Model strategy & token economics: model portfolio design and routing (frontier LLMs vs. SLMs), structured outputs and function-calling schema design, constrained decoding; fine-tuning vs. RAG vs. prompt-optimization trade-offs; prompt caching, batching, distillation, and quantization to hit latency and cost SLOs.

• Retrieval & knowledge architecture: hybrid retrieval (sparse + dense), rerankers, GraphRAG and knowledge graphs; chunking and embedding strategy, freshness pipelines, and access-control-aware retrieval (document/row-level security) for regulated enterprises.

• Evaluation architecture: golden datasets, LLM-as-judge with calibration, trajectory-level agent evals, regression harnesses wired into CI/CD gates, and online canary/A-B evaluation for continuous quality assurance.

• Guardrails, safety & governance: prompt-injection and jailbreak defenses, PII detection/redaction, policy engines, sandboxed tool execution, human-approval gates for high-risk actions, and full audit trails/lineage for responsible AI and regulatory compliance.

• Production & platform architecture: model gateways, multi-tenancy, VPC/private endpoints, HA/DR, autoscaling, rate limiting, and circuit breakers; observability via distributed tracing (OpenTelemetry), token/cost telemetry, and drift monitoring at enterprise scale.

• Enterprise integration: event-driven and API-led integration patterns, identity propagation (OAuth/OIDC), secrets management, and integrating agents with CRM, contact center, workflow platforms, and legacy estates.

• Multimodal & emerging stacks: voice agents (streaming ASR/TTS – e.g., ElevenLabs), avatar/video (HeyGen), computer-use agents; fluency with AI-native tooling (Claude Code, Cursor) and evolving OpenAI/Anthropic platform capabilities.