Assistant Operations Manager For Insurance Sales

Hexaware Technologies; Navi Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Hexaware Technologies is seeking an Assistant Operations Manager to oversee sales processes in Navi Mumbai. This role is critical in managing a large sales team to drive both outbound and inbound insurance sales strategies.

The ideal candidate should have over 7 years of BPO sales operations experience, possess strong leadership abilities, and exhibit excellent communication skills. Responsibilities include developing sales strategies, managing dialer operations, and improving sales outcomes.

Qualifications

• Minimum 7+ years of experience in BPO sales operations with exposure to life/health/general insurance.
• Strong leadership, communication, and analytical skills required.
• Good understanding of compliance and quality processes.

Responsibilities

• Lead and manage large sales teams to achieve targets.
• Develop and execute sales strategies for outbound and inbound channels.
• Analyze sales trends to identify growth opportunities.

Skills

Leadership

Analytical skills

Communication

BPO sales operations

Team management

Education

Graduate OR 10th + 12th + 3 year Diploma

Tools

CRM tools

Dialer management

Job description

Position

Assistant Operations Manager (Insurance Sales process)

Location

Navi Mumbai

Role Summary

The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end-to-end sales while managing a team of 80 members. The candidate should have handled multiple LOBs. Strong analytical skills and advanced MIS capabilities are necessary to succeed in this role. The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills.

Key Responsibilities

• Lead and manage large sales teams, guiding Team Leaders to achieve sales and productivity targets.
• Develop and execute effective sales strategies for outbound and inbound channels aligned with business objectives.
• Use advanced MIS and data analysis capabilities to generate insights, identify gaps, resolve data challenges, and improve sales outcomes.
• Manage dialer operations and campaign configurations to ensure maximum productivity for outbound calling.
• Oversee the full sales lifecycle from lead generation to closure ensuring strong customer engagement and improved conversion ratios.
• Monitor and evaluate the performance of team leaders, providing necessary support and resources to improve their effectiveness in managing their teams.
• Collaborate with other departments to ensure seamless integration of sales processes with broader company operations.
• Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies.
• Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies.
• Prepare and deliver presentations for clients and internal stakeholders. Demonstrate strong client management skills and manage reviews, feedback loops, and escalations effectively.
• Experience in digital sales environments, contributing innovative solutions to enhance the sales process.

Criteria

• Graduate OR 10th + 12th + 3 year Diploma (any stream).
• Minimum 7+ years of experience in BPO sales operations with a strong exposure in outbound and inbound sales (Life/Health/General Insurance).
• Strong leadership, communication, and analytical skills.
• Good understanding of compliance, quality process, CRM tools and dialer management.

Shift

12x7 rotational (9-hour shift)

Week Off

Sunday (6 days working)