Assistant Manager - WSM

Jones Lang LaSalle Incorporated; Chennai District; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Chennai invites an Assistant Manager, Workplace Services, to lead operations across a large corporate office. You will optimize facilities services, ensure a high standard of employee experience, and manage budgets and vendor relationships.

Candidate should have 8+ years in Workplace Services or Facilities Management, with a degree in engineering, hospitality, or business administration.

Qualifications

• Bachelor's degree in Engineering, Hospitality, Business Administration, or related field.
• 8+ years of experience in Workplace Services, Facilities Management, Corporate Real Estate, or Hospitality Operations.
• Experience managing large corporate offices and vendor ecosystems.

Responsibilities

• Oversee day-to-day workplace and facility operations.
• Manage IFM vendors and service partners with SLA/KPI focus.
• Drive client and stakeholder relationships and manage escalations.
• Lead workplace and facilities teams with staffing and succession planning.
• Ensure health, safety, and compliance across site.
• Coordinate office moves, space planning, and projects.

Skills

Workplace Experience Management

Facilities Management

Vendor & Contract Management

Stakeholder Management

Budget & Financial Management

Team Leadership

Health & Safety Compliance

Project Coordination

Customer Service Excellence

Communication & Presentation Skills

Education

Bachelor's Degree in Engineering, Hospitality, Business Administration, or related field

Job description

## Assistant Manager - WSMAplikuj: On-site: Chennai, TN: Full time: Opublikowano dzisiaj: REQ536167**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.### **Position:** Workplace Services - Assistant Manager (WSM)### **Location:** Chennai### **Experience:** 4+### **Industry:** Integrated Facilities Management (IFM) / Corporate Real Estate / Workplace ExperienceRole OverviewThe Workplace Services Manager is responsible for delivering seamless workplace operations, enhancing employee experience, managing facilities services, ensuring compliance, and driving operational excellence across the client site.Key Responsibilities**Workplace & Facilities Operations*** Oversee day-to-day workplace and facility operations.* Ensure smooth functioning of office services, reception, meeting rooms, pantry, and employee amenities.* Maintain high standards of workplace experience and customer satisfaction.**Vendor Management*** Manage IFM vendors and service partners.* Monitor SLA and KPI performance.* Conduct regular service reviews and implement corrective actions.**Client & Stakeholder Management*** Serve as the single point of contact for workplace services.* Build strong relationships with client stakeholders and business leaders.* Manage escalations and ensure timely resolution.**People Management*** Lead workplace and facilities teams.* Drive team performance, engagement, and development.* Ensure adequate staffing and succession planning.**Health, Safety & Compliance*** Ensure compliance with statutory, EHS, and corporate policies.* Conduct audits, inspections, and risk assessments.* Support emergency preparedness and business continuity planning.**Financial Management*** Manage operating budgets and expenses.* Review invoices, purchase orders, and cost reports.* Identify cost-saving and efficiency opportunities.**Projects & Space Management*** Support office moves, churn, fit-outs, and workplace projects.* Coordinate with project teams for workplace enhancements.* Drive sustainability and space utilization initiatives.Required Qualifications* Bachelor's Degree in Engineering, Hospitality, Business Administration, or related field.* 8+ years of experience in Workplace Services, Facilities Management, Corporate Real Estate, or Hospitality Operations.* Strong experience managing large corporate offices and vendor ecosystems.Key Skills* Workplace Experience Management* Facilities Management* Vendor & Contract Management* Stakeholder Management* Budget & Financial Management* Team Leadership* Health & Safety Compliance* Project Coordination* Customer Service Excellence* Communication & Presentation Skills**Location:**On-site –Chennai, TN**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!