Assistant Manager - Style

W Hotels; Panaji; On-site; INR 600,000 - 900,000; Full time

Job summary

W Hotels in Vagator, Goa, India is seeking an entry-level management professional to support day-to-day housekeeping, recreation/health club and laundry operations. The role focuses on supervising staff, ensuring room cleanliness, and maintaining the operating budget.

The position requires coordinating with Front Desk, Engineering, and other departments to deliver guest satisfaction and uphold standards of service in a luxury hotel environment.

Qualifications

• High school diploma or GED is required.
• 2-year degree in Hospitality or related major; no work experience required or 1 year experience in housekeeping may be acceptable.

Responsibilities

• Ensures OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Assigns rooms to be cleaned and prepares work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to Front Desk promptly.
• Works with Engineering on guest room maintenance needs.
• Maintains loss prevention policies and procedures.
• Ensures staff have proper supplies, equipment and uniforms.
• Supervises housekeeping in the absence of the Director of Services or Housekeeping Manager.
• Monitors service behaviors and provides feedback to improve performance.
• Handles guest problems and seeks supervisor assistance when needed.
• Reviews guest comment cards and satisfaction results with staff.

Skills

Housekeeping management

Budget oversight

Guest relations

Employee supervision

OSHA compliance

Education

High school diploma or GED

2-year degree in Hospitality or related major

Job description

Additional Information

Job Number 26102292

Job Category Housekeeping & Laundry

Location Vagator Beach, Bardez, Goa, Goa, India, 403509 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.