Assistant Manager - Operations voice

Aseup Consultancy; Navi Mumbai, Mumbai Suburban, Thane, Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A consulting firm in Navi Mumbai is seeking an Assistant Manager for the customer success team. The ideal candidate will have over a year of experience in travel, escalation management, and complaint handling. This role requires premium contact center experience, along with strong problem-solving skills to manage Tier 2 escalations effectively. The position offers a 5-day workweek with rotational offs and operates on a shift timing of 18/7.

Qualifications

• 1+ years of experience as Assistant Manager.
• Premium contact center experience required.
• Ability to handle Tier 2 escalations.

Skills

Travel Management

Complaint Management

Escalation Management

Retention

Education

Any Graduate

Job description

Posted: 3 days ago Openings: 1 Applicants: 50+

Should have experience into Travel, Complaint Management, Escalation Management, Retention for voice process.

Premium contact center experience needed.

Candidates should know how to handle the Tier 2 escalations.

1+ years as Assistant Manager.

Required Candidate profile

Working days – 5 days

Week offs: Rotational Offs

Shift Timing: 18/7

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills