Assistant Manager Operations

Eurofins; Tiruppur; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Eurofins is looking for an Operations Manager in Tiruppur to manage operations, customer communications, and audit scheduling. The role requires a Bachelor’s degree and a minimum of 5 years of experience in operations management, preferably from a Certification Body.

The candidate must be proficient in Microsoft Office and CRM, and possess good English skills. Responsibilities include supervising staff, ensuring timely completion of tasks, and managing audit activities.

Qualifications

• Minimum 5 years of experience in Operations management, preferably from a CB company.
• Experience in team handling.

Responsibilities

• Manage operations, customer’s communication, audit scheduling, and portal management.
• Ensure TAT for activities as per established procedures.
• Complete monthly KPI reports.
• Supervise coordinators to complete assigned tasks.
• Train support staff to execute assigned tasks.
• Manage Auditor travel planning as per set procedures.

Skills

Microsoft Office

CRM

English proficiency

Education

Bachelor’s degree in appropriate discipline

Job description

Company Description

Eurofins is a leading provider of assurance and inspection services, covering a broad spectrum of sustainable supply chain practices, including the circular economy. Eurofins helps customers to identify and mitigate risks in their supply chain and to ensure benchmarking performance with operations, processes, systems, people, or capabilities. We hold accreditations for various industry standards and memberships, ensuring comprehensive service throughout the supply chain. Whether you are in the food, consumer products, healthcare, or cosmetics industries, we offer a full range of services including product inspection, auditing, certification, training, and consultation. Eurofins Assurance helps you mitigate compliance risks, enhance quality, and prevent safety failures early on, safeguarding your business from brand damage, product recalls, and other potential issues in the future. Sustain your business growth and commitment with Eurofins Assurance, a global network of assurance experts that you can trust.

Job Description

• Job Location - Tirupur and Mumbai can be given


• To manage operations, customer’s communication, audit scheduling, portal management in accordance with Eurofins procedures.


• To ensure TAT - Turnaround time for activities as per procedures established by Eurofins.


• Completing Ethics monitoring activities and reporting.


• Preparation and submission of monthly KPI reports.


• Supervisory Responsibility - Monitor and support coordinators for completing assigned tasks.


• To ensure timely request initiation, management of planning on audit program portals such as amfori BSCI, SEDEX, Worldly, RBA and internal portal.


• Train support staff to execute assigned tasks.


• Monitor support staff for performance and timely completion of activities.


• Manage Audit tracker and engage with freelance auditor for booking.


• Manage auditor travel planning as per set procedures.


• Manage review and processing of audit team expenses and freelancer bills.


• Support General Manager to complete budget and revenue closure activities.

Qualifications

• Bachelor’s degree in appropriate discipline.


• Minimum 5 years of experience in Operations management, preferably from a CB company.


• Experience in team handling.

Additional Information

• Good at operating Microsoft Office.


• Proficiency in English.


• Customer Relationship management system (CRM).


• Professional Approach.