Assistant Manager – Logistics & Customer Service

Glanbia; Ahmedabad District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Free Transportation to Factory

Tea/Coffee & Canteen

Bonus & Gratuity

Training programs

Growth opportunities

Job summary

Scicore Nutra Private Limited (wholly owned subsidiary of Glanbia Nutritionals (Ireland)) is a state-of-the-art facility in Sanand, Gujarat, focusing on nutraceutical production and quality. We seek an Assistant Manager – Logistics & Customer Service to own secondary logistics and service delivery for Glanbia’s distribution network within India.

You will drive order fill rate, OTIF, and TAT performance, while serving as the primary liaison with trade partners, suppliers, and internal teams to

Qualifications

• 5–7 years in logistics operations, customer service, or trade marketing coordination.
• Management qualification in Supply Chain, Logistics, Marketing, or Business Management preferred.
• Fluency in English and Hindi mandatory; Gujarati an advantage for local communication.

Responsibilities

• Own the order-to-dispatch cycle for all Glanbia India trade customers – manage PO reception, stock validation with supply planner, dispatch planning with Plant Logistics Manager, and ensure OTIF delivery.
• Manage secondary logistics from Ahmedabad/Sanand DC to trade customers – plan trucks, coordinate with transporters, track shipments to POD, resolve transit issues.
• Serve as primary contact between Glanbia and trade customers for logistics and service matters – manage confirmations, dispatch notices, delivery lead times, and escalation handling.
• Handle customer claims, returns, and damaged goods – investigate root causes with quality and logistics, initiate credit/replacement, resolve within defined SLA.
• Publish weekly dispatch plan and stock allocation with supply planner; flag constraints and mitigate supply risks for leadership.
• Manage transporter SLAs for secondary routes – monitor on-time delivery, transit damage, POD submission; conduct quarterly reviews.
• Track OFR, OTIF (secondary), claims TAT, and DC utilization KPIs; drive improvements in order management and communication.

Skills

Order management

Secondary logistics

Trade customer service

Distributor management

Interdepartmental coordination

Communication skills

Data analysis

English & Hindi fluency

Education

Graduate degree in Supply Chain/Logistics

Tools

SAP

SAP B1

TMS

Job description

Scicore Nutra Private Limited (wholly owned subsidiary of Glanbia Nutritionals (Ireland)) is a state-of-the-art facility, located in Sanand Gujarat, dedicated to producing high-quality nutrition products that are safe, effective, and meet the highest standards of quality. Our team of experts is committed to ensuring that every product we manufacture is produced with the utmost care and attention to detail.

At our manufacturing unit, we use only the best raw materials and employ advanced manufacturing processes to ensure that our products are of the highest quality. We also adhere to strict quality control measures to ensure that every product meets our rigorous standards. This starts with doing a rigorous vendor qualification as well as testing of all raw materials supplied by these vendors for every batch. We do in-house stability studies to make sure our products last the full shelf life and give the best results to our customers.

Our goal is to provide our customers with nutraceutical products that promote health and wellness, and we are committed to using science-backed ingredients and formulations to achieve this goal. We are also committed to continuous innovation and improvement and are always looking for new ways to enhance our products and processes.

Role will be based at E-279, GIDC, Nr. Rasulpura Village, II, Bol, Sanand, Gujarat 382170, India

6 Day work week

Benefits Provided:

• Free Air-Conditioned Transportation to the Factory
• Tea/Coffee & Canteen Facility
• Provision for Bonus & Gratuity
• Training programs for professional advancement
• Progressive work environments conducive to personal and professional growth

Job Summary:

The Assistant Manager – Logistics & Customer Service will own secondary logistics execution and customer service operations for Glanbia’s distribution network, managing order fulfilment from the plant to key trade customers. The role will be the primary interface between Glanbia and its trade partners on all logistics and service matters, driving Order Fill Rate, OTIF, and TAT performance while building long-term customer relationships and service excellence.

Responsibilities:

• Own the order-to-dispatch cycle for all Glanbia India trade customers – receive purchase orders, validate against available stock in coordination with the supply planner, coordinate dispatch plans with the Plant Logistics Manager, and ensure OTIF delivery to all customers and Inter DC supplies.
• Manage secondary logistics from the Ahmedabad / Sanand DC to trade customers – plan truck requirements, coordinate with approved transporters, track shipments to proof of delivery (POD), and resolve transit exceptions.
• Serve as the primary point of contact between Glanbia and its trade customers on all logistics and service matters – manage order confirmations, dispatch notifications, delivery lead time communication, short-shipment resolutions, and escalation handling.
• Handle customer claims, returns, and damaged goods – investigate root causes in coordination with quality and logistics teams, initiate credit / replacement processes, and resolve all cases within defined TAT SLAs
• Maintain and publish the weekly dispatch plan and customer-wise stock allocation in coordination with the supply planner; flag allocation constraints proactively and eliminate supply risks to commercial and supply chain leadership.
• Manage transporter SLAs for secondary routes – monitor on-time delivery performance, transit damage incidence, and POD submission compliance; conduct quarterly transporter performance reviews and recommend changes as required.
• Track and report Order Fill Rate (OFR), OTIF (secondary), claims TAT, and DC utilization KPIs on a monthly basis to Glanbia supply chain and commercial leadership.
• Identify and implement process improvements in order management, dispatch coordination, customer communication, and claims workflows – continually working to reduce lead time, eliminate errors, and enhance the customer experience.

Education & Experience:

• Graduate with minimum 5 – 7 years of experience in logistics operations, customer service, or trade marketing coordination, preferably in FMCG, nutraceuticals, or consumer goods distribution.
• Management qualification in Supply Chain, Logistics, Marketing, or Business Management preferred.
• Hands-on experience managing distributor and modern trade customer relationships and secondary logistics operations in the India market.
• Proficiency in SAP & SAP B1 modules and TMS (transport management systems).

Required Skills:

• Strong end-to-end understanding of order management, secondary logistics, trade customer service, and distribution operations.
• Acute understanding of the linkage between supply availability, dispatch planning, transporter management, and customer delivery performance.
• Ability to work effectively with stakeholders across commercial, supply planning, logistics, quality, and finance teams, as well as external trade customers and 3PL partners.
• Excellent interpersonal and communication skills – able to manage customer expectations diplomatically, resolve conflicts under time pressure, and represent Glanbia professionally across all customer interactions.
• Strong analytical and problem-solving capability – able to lead KPI reviews, conduct root-cause analysis on service failures, and implement corrective actions swiftly.
• Fluency in English and Hindi mandatory; Gujarati an advantage for customer communication across the Ahmedabad.
• High level of integrity, ownership, dependability, and customer orientation.