Assistant Manager - Housekeeping

The Indian Hotels Company Limited (IHCL); North Goa; On-site; INR 350,000 - 650,000; Full time

Job summary

IHCL is seeking a Housekeeping professional in Goa to ensure cleanliness and guest comfort across rooms and public spaces.

The role requires 5-7 years of experience, a hospitality qualification, and strong supervisory abilities. You will manage staff, inspect rooms, and coordinate with engineering for maintenance, all while upholding Tata standards of service.

Qualifications

• Experience in hospitality or hotel housekeeping operations.
• Strong knowledge of SOPs, safety and quality standards.
• Excellent communication and team supervision skills.

Responsibilities

• Direct and supervise housekeeping activities in rooms and public areas.
• Coordinate with Engineering for maintenance and repairs.
• Prepare staff rosters and ensure grooming standards.
• Monitor costs and department budgets and maintain records.
• Ensure guest requests and complaints are handled promptly.
• Train staff on SOPs and participate in audits.

Skills

Process Excellence

Result Orientation

Collaborative Engagement

Growth Mindset

Guest Centricity

Personal Effectiveness

Education

Diploma/Graduate in Hospitality Management

Job description

Job Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs.

Essential Job Tasks

Monitoring cost and budgets for the department

Inspection of rooms and public area ensuring that all the standards are adhered to.

Areas of Responsibility

• Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering.
• Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date.
• Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required.
• Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management.
• Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year.
• Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor.
• Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives.
• In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.
• Adherence to the Tata code of conduct, safety policies and values of the organization as defined.
• In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job.

Required Qualifications

Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration

Work Experience

5-7 Years

Languages Needed in Position

English

Key Interfaces- External

External & Internal Auditors

Key Interfaces- Internal

Housekeeping, Front Office, Engineering

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Guest Centricity
• Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

Requirements: