Assistant Manager - Guest Escalations

Treebo Hotels; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Treebo Hotels is seeking a Guest Escalation Supervisor in Bengaluru to enhance our guest experience. You will engage with guests and business partners by phone and email, resolve queries, and drive delightful resolutions that exceed expectations.

You will act as the first point of contact, build rapport across teams, and identify process improvements to boost efficiency and guest satisfaction. A startup mindset and strong communication are essential.

Qualifications

• Hustler with proactive attitude.
• Strong problem solving skills.
• Excellent verbal and written communication.
• Empathetic and customer-first mindset.
• Start-up enthusiast with willingness to learn.

Responsibilities

• Communicate with guests and business partners over the phone.
• Be the first point of contact to resolve guest queries and concerns.
• Build rapport and coordinate with multiple internal teams.
• Spot and initiate process changes to increase efficiency and experience.
• Work with internal tools to capture data and relay feedback.
• Respond to emails to customers and business partners.

Skills

Hustler

Problem solving

Communication skills

Empathetic

Start-up enthusiast

Tools

Google Apps

CRM tools

Job description

Job Summary

We are re-thinking customer service. We are obsessed with delivering nothing but the best to our guests. And in this role as a Guest Escalation Supervisor, you will be doing just that!

You will be communicating with our guests and business partners over the phone.

You will beat stereotypes in delivering a delightful experience to our guests.

You will be the first point of contact in resolving guest queries and concerns.

You will be building rapport, hustling and coordinating with multiple internal functions to resolve issues.

You will spot and initiate process changes that will increase efficiency and overall experience.

You will be working on various internal tools to capture datas to relay customer feedback to the organization.

You will also be communicating with customers as well business partners over emails.

Requirements

• Hustler
• Great Problem solving skills
• Love speaking with new people. Have excellent communication skills - both verbal and written.
• Are empathetic and always look at providing nothing but the best possible solution to customers. Are a start-up enthusiast and understand what it takes to be part of a young and fast growing team.
• Are tech-savvy with working knowledge of Google Applications and CRM tools.