Assistant Manager - GRC ServiceNow

BSR & Co; Kolkata District; On-site; INR 7,00,000 - 12,00,000; Full time

Job summary

A professional services firm in Kolkata is looking for an experienced ServiceNow specialist to design and implement GRC solutions. The ideal candidate will have proven experience in developing ServiceNow modules and integrating third-party systems. Responsibilities include creating user-friendly workspaces and portals, optimizing processes, and providing technical support. Excellent communication skills are essential. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• Proven experience in ServiceNow GRC module implementation and development.
• Hands-on experience with ServiceNow Workspace design and development.
• Proficiency in ServiceNow scripting, including Business Rules and Client Scripts.

Responsibilities

• Design and implement ServiceNow GRC solutions, including Compliance and Risk Management.
• Develop intuitive ServiceNow Workspaces tailored for GRC use cases.
• Create and enhance ServiceNow Service Portals with a focus on GRC functionalities.

Skills

ServiceNow GRC module implementation

ServiceNow Workspace design

ServiceNow scripting

Integration methods (REST/SOAP)

Problem-solving skills

Job description

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Responsibilities

• GRC Development & Configuration:
• Design and implement ServiceNow GRC solutions, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management modules.
• Configure and customize workflows, dashboards, and reports to meet organizational requirements.
• ServiceNow Workspace Development:
• Develop intuitive and user-friendly ServiceNow Workspaces tailored for GRC use cases, enabling efficient task management and visibility for end-users.
• Configuring the existing Workspaces while adding/removing widgets etc.
• Portal Design & Development:
• Create and enhance ServiceNow Service Portals with a focus on GRC functionalities, ensuring a seamless and engaging user experience.
• Catalog form creation and integrating those with other ServiceNow modules is key.
• Integration:
• Develop and maintain integrations between ServiceNow and other third-party systems (e.g., ERP, ITSM, risk platforms) using REST, SOAP APIs, and MID Servers.
• Troubleshoot and resolve integration issues effectively.
• Scripting & Customization:
• Optimize scripts to ensure system performance and scalability.
• Process Optimization:
• Collaborate with stakeholders to identify and streamline GRC processes, ensuring alignment with industry best practices and regulatory requirements.
• System Administration & Support:
• Perform regular maintenance, upgrades, and troubleshooting of the ServiceNow platform to ensure smooth operations.
• Provide technical support and training to end-users and stakeholders.

Qualifications

• Proven experience in ServiceNow GRC module implementation and development.
• Hands-on experience with ServiceNow Workspace design and development.
• Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, and Script Includes.
• Experience in developing and customizing ServiceNow Portals, widgets, and UI pages.
• Strong understanding of integration methods (REST/SOAP APIs) and troubleshooting integration issues.
• Familiarity with ServiceNow platform administration and performance optimization techniques.
• Ability to translate business requirements into technical solutions.
• Excellent communication and problem-solving skills.

Equal employment opportunity information

 KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

Job Info

• Job Identification INTG10035504
• Posting Date 12/24/2025, 06:28 AM
• Job Schedule Full time