Assistant Manager - Food and Beverage (Banquet)

Marriott Hotels India; Shillong; Sur place; INR 500 000 - 800 000; Plein temps

Résumé du poste

Marriott Hotels India is seeking an Assistant Manager for Food & Beverage (Banquet) to oversee banquet operations, ensuring high service standards and guest satisfaction. The role focuses on leading a team, coaching staff, and aligning with brand service culture while supporting financial goals.

The position emphasizes maintaining an exceptional guest experience, managing daily operations, and collaborating with other departments to deliver seamless events and superior service.

Qualifications

• High school diploma or GED with 3 years F&B or related experience.
• Or a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year F&B experience.

Responsabilités

• Creates and nurtures a property environment emphasizing motivation, teamwork and continuous improvement.
• Provides excellent customer service to employees and guests.
• Responds quickly to employee concerns and uses coaching skills.
• Demonstrates energy, self-confidence and enthusiasm to motivate staff.
• Takes ownership of guest concerns until resolved and follows up for satisfaction.

Connaissances

Customer service

Leadership

Formation

High school diploma or GED

2-year degree in related hospitality field

Description du poste

Assistant Manager - Food & Beverage (Banquet)

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level