Assistant Manager - F&B Coordination

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru seeks an FB Operations Coordinator to drive day-to-day facilities operations across city sites, optimizing service delivery and customer experience.

You will partner with the India FB Operations Manager to monitor SLAs, manage city budgets, vendor relationships, data dashboards, and continuous improvement initiatives using Lean methods. This role offers growth toward city-level or regional operations leadership.

Responsibilities

• Lead and coordinate daily FB operations across all assigned city client sites.
• Implement operational strategies aligned with client requirements and global best practices.
• Manage city-level operational budgets, track variances, and drive cost optimization initiatives.
• Monitor performance metrics and KPIs to drive FB operational effectiveness.
• Maintain data from FB dashboards and share city-level insights with the India Lead.
• Conduct on-site coordination meetings with Facility Managers and client stakeholders.
• Build strong relationships with Third-Party Vendors and client representatives.
• Identify service delivery risks via client feedback and propose root-ccauses actions to the India Ops Lead.
• Ensure service delivery meets or exceeds SLA requirements and respond to escalations within timelines.
• Track vendor KPIs and conduct monthly/quarterly performance reviews.
• Maintain vendor documentation, contracts, licenses, and compliance records.
• Support contract renewals with data-driven performance assessments and benchmarking.
• Maintain a centralized Project Milestone Tracker for city-level projects.

Job description

Position Overview

The FB Operations Coordinator is a pivotal role within JLLs India Portfolio, responsible for driving day-to-day FB operational excellence across client sites in a designated city cluster. This role ensures efficient, seamless service delivery by proactively identifying gaps, driving process improvements and maintaining high standards of customer experience.

Acting as the bridge between on-ground execution and centralized planning, the FB Operations Coordinator supports the India FB Operations Manager to optimize resource utilization, achieve SLA targets, and deliver measurable client satisfaction. This is an ideal opportunity for a facilities professional seeking to grow into city-level or regional operations leadership.

Key Responsibilities

• Lead and coordinate daily FB operations across all assigned city client sites, ensuring seamless delivery and support.
• Implement operational strategies aligned with client requirements, organizational goals, and Clients global best practices.
• Manage city-level operational budgets, track variances, and drive cost optimization initiatives.
• Monitor performance metrics and KPIs to drive FB operational effectiveness across all sites within the city cluster.
• Maintain timely and accurate data population from FB operational dashboards and share actionable city-level insights with the India Lead.
• Serve as the primary on-site point of contact, conducting regular coordination meetings with Facility Managers, City Leads, and client stakeholders.
• Build and maintain strong working relationships with Third-Party Vendors (TPVs) and key client representatives.
• Proactively identify FB service delivery risks through client feedback analysis, and elevate findings with root cause analysis and recommended actions to the India Ops Lead.
• Ensure service delivery consistently meets or exceeds client expectations and contractual SLA requirements.
• Respond to escalated issues with structured resolution strategies and within defined response timelines.
• Manage third-party vendor relationships at city level through structured governance frameworks and regular engagement.
• Ensure vendor performance through structured scorecards, SLA compliance tracking, and corrective improvement plans.
• Support procurement processes, vendor onboarding and maintain an up-to-date vendor database with complete documentation.
• Implement and maintain operational processes, workflows, and Standard Operating Procedures (SOPs) for city-level operations.
• Drive continuous improvement using Lean/Kaizen methodologies to enhance operational efficiency and reduce waste.
• Conduct periodic quality audits and site inspections to verify service standards are maintained across all city sites.
• Support root cause analysis and corrective action planning with documented follow-through on all findings.
• Maintain current working knowledge of local labor laws, building codes, IS standards, and applicable industry regulations.
• Ensure safety programs and regular training sessions are implemented, tracked, and well-documented across all city sites.
• Contribute to strategic planning and business development initiatives for city-level operations.
• Prepare and deliver FB operational reports, dashboards, and presentations to central teams on time for client and leadership review.
• Analyze operational data to identify performance trends, improvement opportunities, and actionable insights
• Define, monitor, and report on vendor KPIs aligned with contractual SLAs, scope of work, and service level expectations.
• Conduct structured monthly/quarterly vendor performance reviews using standardized scorecards covering quality, responsiveness, compliance, and cost efficiency.
• Track vendor contractual obligations including manpower deployment, material supply commitments, and statutory compliance requirements.
• Identify vendor performance gaps and issue formal improvement notices (Cure Notices / Show Cause) with defined corrective action timelines.
• Maintain a comprehensive vendor compliance tracker with real-time status of all contractual deliverables, penalty triggers, and renewal milestones.
• Support contract renewal and renegotiation processes by providing data-driven performance assessments and market benchmarking inputs.
• Ensure all vendor documentation (contracts, insurance, licenses, statutory registers) is current, complete, and audit-ready.
• Maintain a centralized Project Milestone Tracker for all city-level projects including fit-outs, renovations, equipment installations, and process improvement initiatives.
• Track project milestones against approved timelines, flagging delays and risks with impact assessment and mitigation plans.
• Conduct weekly project review meetings and prepare status reports with milestone completion percentages, RAG status, and next steps.
• Ensure proper documentation of project approvals, change orders, completion certificates, and handover protocols.
• Support post-project reviews and lessons-learned documentation to drive continuous improvement in project execution.
• Track Implementation: Monitor and track the implementation of standardized processes, SOPs, checklists, and operational templates across all city sites.
• Maintain an Implementation Tracker with site-wise status of each standardization initiative including rollout date, adoption rate, and compliance level.
• Conduct periodic implementation reviews to assess adherence and identify barriers to adoption.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.