Assistant Manager-Customer Training

Biopharma Careers; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Johnson & Johnson seeks a Phaco Education Training Specialist to design and deliver cataract surgery education programs across India, building clinical knowledge and skills for surgeons. You will ensure patient safety and environmental compliance while coordinating with Sales and Marketing for field insights.

Responsibilities include planning workshops, developing materials, tracking outcomes, and mentoring trainees and alumni to promote evidence-based practice in ophthalmology.

Qualifications

• Minimum 5 years of experience in Clinical Training, Optometry, or Surgical equipment sales/application.
• Strong understanding of Ophthalmic care and relevant technical knowledge.
• Exposure to Phaco education/Phacoemulsification is an added advantage.

Responsibilities

• Deliver structured education on cataract surgery workflows and phaco techniques.
• Plan and deliver scientific education programs and workshops with simulations and supervised practice.
• Execute training plans across the portfolio and track learning outcomes.
• Collaborate with Sales and Marketing to gather field insights and analyze training needs.
• Schedule, coordinate, and report on training effectiveness metrics.
• Provide learner support and follow-ups to reinforce skills and ongoing competency.
• Promote evidence-based clinical practice and safe technique adherence.

Skills

Analytical Reasoning

Business Behavior

Communication

Confidence Building

Customer Satisfaction

Customer Support

Customer Support Operations

Customer Support Platforms

Customer Support Trends

Customer Training

Presentation Design

Problem Solving

Product Knowledge

Reporting and Analysis

Requirements Analysis

Situational Awareness

Training Delivery Methods

Education

Bachelor's degree in Science, Commerce, Engineering (Electronics/Electrical/Instrumentation/Biomedical), or Optometry

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Bangalore, Karnataka, India

Job Description:

Position Summary:

Responsible for planning and delivering Phaco education and training programs within the assigned geography, building clinical knowledge and skills related to product and procedure.

Adheres to environmental policies and procedures and supports the department's environmental objectives.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

• Deliver structured education on cataract surgery workflows, phaco techniques, and associated technologies to build clinical competence and surgeon confidence in performing Phaco.
• Plan and deliver scientific education programs and workshops using simulations, drills, and supervised practice as appropriate, aligned to defined learning objectives and competency levels; track effectiveness through feedback and competency assessments.
• Execute training plans across the assigned portfolio and ensure programs meet agreed learning outcomes (knowledge, skill, and confidence).
• Partner closely with Sales and Marketing teams to gather field insights, conduct training needs analysis (TNA), and translate learner needs into training requirements; align program plans and training approach accordingly.
• Deliver training coverage as per the area plan, including scheduling, coordination, and completion of planned sessions. Track and report training effectiveness metrics while driving continuous improvement.
• Provide learner support and follow-ups to reinforce skills, address queries, and support ongoing competency development for trainees and alumni.
• Promote evidence-based clinical practice by reinforcing safe technique and correct usage of product and procedure while adhering to agreed training standards.
• Design in-house training pathways based on learner needs; develop materials (agenda, simulations, checklists) and implement them after obtaining the required approvals.
• Build and maintain strong relationships with trainee surgeons, trainer surgeons (faculty), and key clinical stakeholders to support program delivery.
• Ensure all training activities comply with applicable health care compliance policies; follow required approvals and documentation processes, maintain accurate training records, and reinforce patient safety and ethical interactions at all times.

QUALIFICATIONS & EXPERIENCE

• Minimum education required for competent performance: Bachelor's degree in Science, Commerce, Engineering (Electronics/Electrical/Instrumentation/Biomedical), or Optometry.
• Minimum 5 years of experience in Clinical Training, Optometry, Surgical equipment sales/application, with a strong understanding of Ophthalmic care and relevant technical knowledge. Exposure to Phaco education/Phacoemulsification application is an added advantage.

Job Location:

Bangalore

Preferred Skills:

• Analytical Reasoning
• Business Behavior
• Communication
• Confidence Building
• Customer Satisfaction
• Customer Support
• Customer Support Operations
• Customer Support Platforms
• Customer Support Trends
• Customer Training
• Presentation Design
• Problem Solving
• Product Knowledge
• Reporting and Analysis
• Requirements Analysis
• Situational Awareness
• Training Delivery Methods