Assistant Manager - Customer Interaction Suite

Tata Communications; Pune District; On-site; INR 6,00,000 - 12,00,000; Full time

Job summary

A leading global communications provider in Pune is seeking a software developer with experience in building applications tailored to client needs. The role involves working with Genesys Cloud, as well as other cloud communication platforms. Ideal candidates should have strong programming skills in React.js and Node.js, as well as experience in coding and deploying solutions. Applicants with 1-7 years of relevant experience in software development and a degree in Computer Science are encouraged to apply.

Qualifications

• 1-2 years of software development experience, up to 7 years maximum.
• Proficiency in coding and testing.
• Experience with contact center platforms is preferred.

Responsibilities

• Develop new applications/software based on business requirements.
• Engage with internal teams to understand client requirements.
• Build custom solutions around Genesys Cloud CX.

Skills

React.js

Node.js

REST

Java

HTML

CSS

Genesys Cloud

AWS

Microsoft Azure

Education

Graduation in Computer Science and Engineering or related field

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Key Responsibilities

• Develop new applications/software based on business requirements.
• Engage with internal teams to understand client requirements.
• Build custom solutions around Genesys Cloud CX that cannot be catered out-of-the-box.
• Code and deploy custom requirements for the contact center as part of the Engineering team.
• CX as Code, Genesys Cloud APIs, and also it is good to have other Cloud CC like NICE CXone, Amazon Connect.

Desired Profile

• Minimum experience of 1-2 years in software development; maximum experience of 7 years.
• Graduation in Computer Science and Engineering or a related field.
• Previous experience with Genesys Cloud or any other CCaaS.

Technical Requirements

• Good programming skills. Preferred skill set: React.js, Node.js, REST, Java, HTML, CSS (or full-stack development).
• Ability to write effective and scalable code/test cases. Good knowledge of coding/testing environments and familiarity with software applications and tools.
• Proficiency in Genesys Cloud or any contact center platform.
• Knowledge of cloud platforms with experience in AWS / Microsoft Azure.
• Understanding of messaging and social media technologies such as web-messaging, SMS, and WhatsApp is an added advantage.