Assistant Manager - Customer Engagement

Axis Max Life Insurance; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Axis Max Life Insurance is seeking a customer-centric professional in Mumbai to handle front-line service duties, including new business processing, premium banking, and post-issuance service requests. You will support recruitment and sales service, manage surrender retention, answer queries, and assist with life and health claims processing.

The role requires excellent communication, coordination, and strong data handling in Excel, with a focus on maintaining high customer satisfaction and

Qualifications

• Must be highly customer centric.
• Excellent communication skills.
• Good coordination skills.
• Data management on Excel should be good.

Responsibilities

• New Business Processing: Banking of Initial & Renewal Premium; Managing Petty cash & vendor payments.
• Service to recruitment and service to sales: Retention of Surrender Requests; Execution of all Service Requests - Post Policy Issuance; Reverting on customer queries and complaints; Maintaining high NPS Scores; Life and Health Claims processing; Handling compliance issues; Audit Rating.

Skills

Customer Centric

Communication

Coordination

Excel

Education

Graduate / Post-Graduate in any discipline

Job description

Role & responsibilities

• New Business Processing

  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments

• Service to recruitment and service to sales

  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints
  • Maintaining high NPS Scores
  • Life and Health Claims processing
  • Handling compliance issues.
  • Audit Rating

Preferred candidate profile

• Graduate / Post-Graduate in any discipline.
• 2-3 years experience handling front end customer services
• Knowledge of service quality is required

Knowledge and skills required

• Must be highly customer centric
• Excellent communication skills
• Good co-ordination skills
• Data management on Excel should be good