Assistant Manager - Credit Card Processing Operations

SBI Payment Services Pvt. Ltd.; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Wellness program

Rewards & recognition

Diverse and inclusive team culture

Gender neutral policy

Inclusive health benefits

Job summary

SBI Card is seeking an Assistant Manager - Processing in Gurugram to lead a large processing team and oversee vendor operations. The role focuses on managing application processing volumes, ensuring accuracy and timely delivery, while coordinating with vendors for staffing and training.

Strong knowledge of credit processes and documentation is essential. The position emphasizes operational excellence, adherence to security guidelines, and continuous coaching of agents to meet policy changes and

Qualifications

• Post Graduate/Graduate in any discipline.
• Credit card knowledge and understanding of credit processes.
• Knowledge of credit documentation, basic financial ability.

Responsibilities

• Lead a large team of FTEs/NFTEs across the zone and manage the processing agency.
• Manage application processing volume and achieve SLA targets (accuracy, productivity, TAT).
• Raise proactive alerts when SLAs are at risk and train staff regularly to improve accuracy.
• Coordinate with vendors for headcount and ensure availability per volume projections.
• Develop training & feedback mechanism with vendors to onboard and coach agents and pass updates in real time.
• Ensure compliance with information security guidelines and maintain vendor bill cycles.

Skills

Credit card knowledge

Credit processes

Process orientation

Teamwork

Analytical ability

Innovation & problem solving

Education

Post Graduate/Graduate

Job description

Assistant Manager - Processing

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. Join us to shape the future of digital payment in India and unlock your full potential.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc.

SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

What’s in it for YOU

• We offer a robust wellness and wellbeing program to support mental and physical health of our employees
• Admirable work deserves to be rewarded.
• We have a well curated bouquet of rewards and recognition program for the employees
• Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for leading a large team of FTEs/ NFTEs spread across the zone, managing the processing agency.

Role Accountability

Manage application processing volume and drive achievement of accuracy , productivity & TAT Raise pro-active alerts in case SLAs are not met and taking regular training sessions to improve accuracy levels Develop a operating rhythm with vendors which ensures smooth running of operations 24X7 Manage and coordinate with vendor for headcount requirements & ensure availability as per volume projections received from Sales teams Build a robust Training & Feedback mechanism with vendors which ensures new agents are adequately trained & get requisite feedbacks once they begin production, Training & Coaching of prescreens as per credit policies & also ensuring any updations or changes are also passed on to all agents real time basis Monitor, control & improve vendor operations and drive adherence to compliance standards towards Information security guidelines issued by the organization Enable production rights of outsourced staff and monitor them till complete life cycle of an agent Ensure monthly provisioning & timely clearance of vendor bills as per vendor contract Ensure process documentation and compliance adherence

Measures of Success

Process TAT as per SLA for P90 Segment Processing Accuracy as per SLA CCRP Complaints (of total volumes processed) Process adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of Credit Processes Knowledge of credit documentation, basic financial ability

Competencies critical to the role

Process Orientation Teamwork & Collaboration Analytical Ability Innovation & Problem Solving

Qualification

Post Graduate\Graduate in any discipline

Preferred Industry

FSI

Experience Level

Mid Level