Assistant Manager-Client Support And Commercial Operation

Straive; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Straive in Chennai, Tamil Nadu, is hiring for a senior Client Support/Customer Success leader to oversee a distributed/on-site team in a data-driven environment. The role focuses on scaling support operations while maintaining high quality in financial data, SaaS platforms, or research services.

You will drive CSAT improvements, build reports, and partner with senior stakeholders to translate metrics into strategic actions.

Qualifications

• 6+ years in client support, customer success, or client services.
• Experience leading support operations in a complex, data-intensive environment where answer quality matters (financial data, SaaS, research, or capital markets tech preferred).
• Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations without sacrificing quality.
• Strong data fluency — comfortable pulling support metrics, building reports, identifying trends, and presenting findings to leadership.
• Excellent written and verbal communication across audiences from end users to senior stakeholders.
• Experience managing distributed or offshore team members; history of retaining and growing talent.
• Familiarity with Salesforce or equivalent case management systems.
• Background in commercial real estate, financial data, or institutional SaaS is a plus—not a requirement.

Responsibilities

• Lead and manage a distributed/onsite team of client support professionals.
• Oversee support operations in a data-intensive environment.
• Drive CSAT improvements, optimize resolution times.
• Analyze support metrics, generate reports, present findings to leadership.

Skills

Data fluency

Communication skills

Team leadership

Salesforce

Job description

Straive

Location:

Chennai, Tamil Nadu, India

Work Mode:

On-site

Industry:

Business Consulting and Services,Real Estate,Real Estate and Equipment Rental Services

Job Description

• 6+ years in client support, customer success, or client services — with at least 3 years managing a team
• Experience leading support operations in a complex, data-intensive environment where answer quality matters more than speed — financial data, SaaS platforms, research services, or capital markets technology preferred
• Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations without sacrificing quality
• Strong data fluency — comfortable pulling support metrics, building reports, identifying trends, and presenting findings clearly to leadership
• Excellent written and verbal communication skills across audiences from end users to senior stakeholders
• Experience managing distributed or offshore team members; specific history of retaining and growing talent to address complex and product related inquiries
• Familiarity with Salesforce or equivalent case management systems
• Background in commercial real estate, financial data, or institutional SaaS is a plus — not a requirement

Requirements: