Assistant Manager - Agency Management, Recoveries East

Talent Hired-the Job Store; Jorhat; On-site; INR 300,000 - 700,000; Full time

Job summary

Talent Hired-the Job Store in India is seeking an Assistant Manager - Agency Management, Recoveries East for a fintech client. Based in Jorhat / Guwahati, the role requires 3–7 years of experience in agency management or team leadership in collections, with a budget range of 3–7 LPA.

You will oversee all collections processes for the allocated portfolio, supervise vendors and NFTEs, and drive performance against targets while ensuring compliance and data security.

Qualifications

• Credit Card knowledge along with good understanding of Collection Processes.
• Post-Graduate / Graduate in any discipline is required.

Responsibilities

• Manage all collections processes for allocated portfolio to targets.
• Coordinate with vendors and NFTEs to drive performance.
• Formulate incentive plans to increase productivity and DRR.
• Ensure compliance with settlement waivers and data privacy.
• Document field visits and calls in Collect24 system.
• Escalate portfolio deterioration and fraud indicators promptly.
• Oversee onboarding/offboarding of vendors and ensure invoicing is completed.

Skills

Credit Card knowledge

Collection Processes

Education

Post-Graduate / Graduate in any discipline

Job description

We have an opening of the role of Assistant Manager - Agency Management, Recoveries East in a reputed Fintech Company.

Job Role - Assistant Manager - Agency Management, Recoveries East

Location - Jorhat / Guwahati

Experience - 3 to 7 year's

Budget - 3 LPA - 7 LPA

Required Primary Skills :- The candidate should have an experience into Agency Management either very good experience into team handling in collection's.

Product - Unsecure

Job Responsibilities

Role Purpose

Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.

Role Accountability

1. Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
2. Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
3. Ensure various critical segments as defined by business are reviewed and performance is driven on them
4. Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
5. Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
6. Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
7. Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
8. Ensure 100% data security using secured data transfer modes and data purging as per policy
9. Ensure all customer complaints received are closed within time frame
10. Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
11. Ensure agencies raise invoices timely
12. Monitor NFTE ACR CAPE as per the collection strategy

Measures of Success

1. Portfolio Coverage
2. Resolution Rate
3. Normalization/Roll back Rate
4. Settlement waiver rate
5. Absolute Recovery
6. Rupee collected
7. NFTE CAPE
8. DRA certification of NFTEs
9. Absolute Customer Complaints
10. Absolute audit observations
11. Process adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of Collection Processes

Competencies critical to the role

1. Analytical Ability
2. Stakeholder Management
3. Problem Solving
4. Result Orientation
5. Process Orientation

Qualification

Post-Graduate / Graduate in any discipline

Preferred Industry

FSI