Assistant Manager - Agency Management

SBI Card

Ahmedabad District

On-site

INR 600,000 - 800,000

Full time

3 days ago

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Benefits offered by this job

Work-life balance

Rewards & recognition

Diversity & inclusion

Gender neutral policy

Health benefits

Learning & development

Job summary

SBI Card is seeking a Collections Professional to manage end-to-end collection processes for an assigned portfolio. You will drive performance through field teams and vendors, ensuring timely recoveries while complying with guidelines and data security standards.

The role emphasizes analytical thinking, stakeholder management, and process excellence to achieve portfolio targets and maintain high standards of customer interactions.

Qualifications

Strong analytical skills with data interpretation and trend analysis.
Proven ability to manage multiple stakeholders and coordinate cross-functionally.
A practical problem-solver who drives results and meeting targets.
Comfort with process standardization, control, and quality checks.
Ability to adapt to regulatory requirements and compliance guidelines.

Responsibilities

Oversee all collections processes for allocated portfolio against targets for resolution and recovery.
Coordinate with vendors and field teams to drive performance and productivity.
Design short-term incentive plans for field staff to improve DRR and outcomes.
Monitor key segments and ensure adherence to compliance guidelines and policies.
Record field activities and communications in Collect24 and ensure data security.

Skills

Analytical Ability

Stakeholder Management

Problem Solving

Result Orientation

Process Orientation

Education

Post-Graduate / Graduate in any discipline

Job description

JOB DESCRIPTION

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

About Us

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.

Role Accountability

Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
Ensure various critical segments as defined by business are reviewed and performance is driven on them
Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
Ensure 100% data security using secured data transfer modes and data purging as per policy
Ensure all customer complaints received are closed within time frame
Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
Ensure agencies raise invoices timely
Monitor NFTE ACR CAPE as per the collection strategy

Measures of Success