Assistant Manager - Administration

IndiGo (InterGlobe Aviation Ltd); Gurugram District; On-site; INR 7,00,000 - 9,00,000; Full time

Job summary

A leading airline company is seeking an Assistant Manager – Admin Operations in Gurugram, Haryana. The ideal candidate will have 7–8 years of experience in hotel operations or travel desk management, with strong skills in negotiation and communication. The role involves managing the internal travel desk, liaising with vendors, and improving operational workflows to ensure service excellence.

Qualifications

• Minimum 7–8 years of experience in hotel operations or travel desk management.
• Prior experience in a call center or customer service environment is preferred.

Responsibilities

• Oversee the internal travel desk operations, ensuring timely and efficient travel arrangements for employees.
• Monitor and improve operational workflows related to hotel bookings, travel, and billing.
• Liaise with vendors and service providers to resolve service issues.
• Ensure compliance with company policies and procedures in all operational activities.
• Provide regular reports and updates to senior management on operational performance.

Skills

Negotiation skills

Communication skills

Vendor management skills

Problem-solving mindset

Detail-oriented

Organizational skills

Customer-centric approach

Team player

Education

Graduate in any discipline

Hotel Management degree/diploma

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Job Summary

Assistant Manager – Admin Operations – We are seeking a dynamic and detail-oriented candidate to join our team. The ideal candidate will have a strong operational background in hotel processes, experience in call center environments, and a proven ability to manage vendor contracts and internal teams. This role will be responsible for overseeing hotel and lounge contracts, managing the internal travel desk, and coordinating with the billing team to ensure seamless operations.

Key Responsibilities

• Oversee the internal travel desk operations, ensuring timely and efficient travel arrangements for employees.
• Monitor and improve operational workflows related to hotel bookings, travel, and billing.
• Liaise with vendors and service providers to resolve service issues.
• Ensure compliance with company policies and procedures in all operational activities.
• Provide regular reports and updates to senior management on operational performance.
• Support the call center team with process improvements and training related to travel and hotel operations.

Required Qualifications

• Graduate in any discipline (mandatory).
• Hotel Management degree/diploma is a plus.
• Minimum 7–8 years of experience in hotel operations or travel desk management.
• Prior experience in a call center or customer service environment is preferred.
• Strong negotiation, communication, and vendor management skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to work in a fast‑paced, dynamic environment with a problem‑solving mindset.

Preferred Attributes

• Detail‑oriented with strong organizational skills.
• Ability to multitask and manage multiple stakeholders.
• Customer‑centric approach with a focus on service excellence.
• Team player with leadership potential.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Project Management and Information Technology

Industries

• Airlines and Aviation

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