Assistant Manager

Optum India; Gurugram District; On-site; INR 850,000 - 1,200,000; Full time

Job summary

Optum India is seeking a seasoned Operations Lead to manage a team of 15-20 associates within our US healthcare processes. The role emphasizes strong communication, coaching, and performance management to meet productivity and quality targets.

You will drive daily production, conduct performance evaluations, and partner with management to resolve issues, ensuring a compliant, efficient operating environment that supports our healthcare delivery mission in India.

Qualifications

• Medical degree - BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing.
• 2+ years of relevant experience in US healthcare.
• Proven effective communication skills both verbal and written.

Responsibilities

• Handle a team of up to 15-20 Associates and drive performance.
• Work with team to achieve project goals efficiently and effectively.
• Monitor productivity and quality against standards.
• Record productivity using Daily Production Reports.
• Escalate issues to management for timely resolution.
• Conduct monthly evaluations of Analysts.
• Ensure daily/weekly production goals are met.
• Identify root causes of errors and defect reduction opportunities.
• Provide training and coaching to team members as needed.
• Ensure compliance with company policies and work arrangements.

Skills

Communication skills

Self-starter

Team leadership

Numeracy

Analytical skills

Performance management

Project management

Coaching and mentoring

Education

BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Handles a team of up to 15-20 Associates
• Work with team members to ensure project goals are met in an efficient and effective manner
• Achievement of individual productivity and quality standards
• Record productivity using Daily Production Report
• Communicate to Management any issue(s) that would impede the accurate and timely review of claims
• Work with Management to ensure that these issues are resolved
• Conduct monthly Analyst Evaluations
• Ensure review daily, production efforts meet desired goals
• Aggressively resolve production problems, manage staffing ratios to meet goal
• Manage Analyst to meet daily/weekly production standards
• Develop plan for improvement for Analysts who do not meet standards
• Manage plans for improvement to ensure Analysts meet future standards
• Building and maintaining an effective team environment
• Identifying training needs for the team and facilitating training
• Routinely analyze quality results to report error trends
• Identify root causes of errors and opportunities for defect reduction
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

• Medical degree - BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing
• 2+ years of relevant experience in US healthcare
• Proven effective communication skills both verbal and written to individuals
• Proven ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
• Proven ability to be a Self-starter who can manage multiple priorities with minimum direction solutions
• Proven ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes
• Proven effective numeracy and analytical skills
• Proven Performance Management
• Proven Project Management
• Proven Coaching and mentoring

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.