Assistant Manager

Traveltriangle.com; Gurugram District; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

PF

Insurance

Gratuity

Incentive on target

5.5 work days

Job summary

TravelTriangle is seeking a seasoned team leader in Gurgaon to review weekly and monthly performance, mentor a large team, and drive process improvements for better customer experience and profitability. You will set targets, analyze dashboards, and ensure timely delivery of strategic tasks.

The role demands strong people management, analytical skills, and ability to lead 20+ staff while maintaining SLA compliance and stakeholder engagement.

Qualifications

• Experience: 2-7 years in a supervisory/managerial role.
• Ability to lead and mentor a team of 20+ members.
• Strong analytical skills with comfortable handling numbers.

Responsibilities

• Review weekly/monthly performance with the team.
• Share AOI and POA to drive output.
• Identify process gaps to improve customer experience and profitability.
• Track performance and develop career paths for team members.

Skills

Team leadership

Interpersonal skills

Analytical mindset

People management

Numbers proficiency

MS Office

Team mentoring

Performance coaching

Decision making

Tools

Microsoft Office

Job description

Experience: 2-7 Years

Job Location : Gurgaon

Job Roles & Responsibilities

• To review weekly/monthly performance with the team.
• To share AOI (Area of Improvement) and POA (Point of Action) with the team to ensure maximum output.
• To identify the gaps in the process for better customer experience & business profitability.
• Tracking performance to create a career path an opportunity at all level.
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
• Collate & prepare reports on revenue achievement, order achievement for the process on daily basis.
• To ensure that the customers complaints are closed within TAT.
• To analyze reports and sharing it with the team on daily basis.
• To meet low performers every week and analyze their improved trend.
• To Share best practices with TnA team.
• Daily Target expectation setting with the team.
• Regular interaction with teams and individuals to discuss performance and identifying opportunities for personal and professional growth.
• Track and Maintaining the SLAs.
• Modify Operations as and when needed to meet service level agreements under supervision of Manager.
• Timely Delivery of all strategic Tasks.
• Fully accountable for the performance of multiple supervisors/programs and in exceeding all major KPI's (client & production goals).
• Designs specific action plan, which supervisor which needs to follow.
• Participate and drive all meetings with the clients, to review daily, weekly, monthly and quarterly performance.
• Resolve escalated customer issues.
• Review dashboards/ data reports on a daily basis and provide constructive feedback to their Team Managers.
• Hold team meetings on a regular basis with the direct reports.
• Monitor, identify and resolve performance/behavior/attendance issues using the prescribed performance management techniques.
• Provide hands-on assistance to team in case of issues, both, through direct intervention andmentoring.
• CTC Up To 6 Lakh

Required Skills

• Excellent people's manager
• Strong interpersonal skills, self-confidence, leadership capabilities
• Mature individual with the ability to work & communicate with people across organizational units
• Ability to think analytically and good with numbers
• Strong implementation skills and problem solving approach
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to manage and lead a team of over 20
• Ability to drive performance and improvements through positive conversations
• Effective performance planning for self and team, time management and self-organization through coaching and Feedback
• Ability to achieve stretched targets and able to take decisions and manage complex/ difficult employee's situation

Good to have

• Previous Travel Experience
• Previous Vendor Management Experience
• Team Handing

What You Get

• CTC - Upto 6L PA
• Benefits - PF, Insurance and Gratuity (As applicable)
• Incentive - On completion of assigned target.
• Work Days - 5.5