Assistant Manager

UnitedHealth Group; Chennai District; On-site; Confidential; Full time

Job summary

UnitedHealth Group is seeking a capable team lead in Chennai to oversee a group of up to 25 associates, ensuring efficient project execution and adherence to productivity standards.

The role requires a medical degree and CPC certification with 2+ years in healthcare, plus experience in specialty coding. You will coach and evaluate analysts, drive training, and aim to reduce error trends while maintaining high-quality outcomes.

Qualifications

• Medical degree or equivalent in healthcare.
• 2+ years of relevant healthcare experience.
• 1+ years in specialty coding (e.g., E/M, surgery, anesthesia).
• Certified coder through AAPC; CPC certification preferred.

Responsibilities

• Lead a team of up to 20–25 associates to meet project goals.
• Ensure productivity and quality standards; record progress.
• Communicate issues to management for timely resolution.
• Conduct monthly analyst evaluations and coaching.
• Identify training needs and facilitate trainings.
• Analyze quality data to identify error trends and root causes.

Skills

Team leadership

Healthcare coding

Communication

Project management

Coaching & mentoring

Analytical skills

Education

Medical degree - BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Handles a team of up to 20-25 Associates
• Work with team members to ensure project goals are met in an efficient and effective manner
• Achievement of individual productivity and quality standards
• Record productivity using Daily Production Report
• Communicate to Management any issue(s) that would impede the accurate and timely review of claims
• Work with Management to ensure that these issues are resolved
• Conduct monthly Analyst Evaluations
• Ensure review daily, production efforts meet desired goals
• Aggressively resolve production problems, manage staffing ratios to meet goal
• Manage Analyst to meet daily/weekly production standards
• Develop plan for improvement for Analysts who do not meet standard
• Manage plan for improvement to ensure Analysts meet future standards
• Building and maintaining an effective team environment
• Identifying training needs for the team and facilitating trainings
• Routinely analyze quality results to report error trends
• Identify root causes of errors and opportunities for defect reduction
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Medical degree - BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing
• Certified coder through AAPC
• Certifications accepted - CPC only
• 2+ years of relevant experience in healthcare
• 1+ years (if not medical graduate) - specialty coding such as E&M, surgery, anesthesia etc., but not only HCC
• Proven effective communication skills both verbal and written to individuals
• Proven ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
• Proven ability to be a self-starter who can manage multiple priorities with minimum direction solutions
• Proven ability to effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes
• Demonstrated effective numeracy and analytical skills
• Demonstrated performance management skills
• Demonstrated project management skills
• Demonstrated coaching and mentoring skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.