Assistant FandB Manager

Four Points by Sheraton; Chennai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Four Points by Sheraton in Chennai seeks a seasoned Food & Beverage/culinary operations leader to oversee guest and employee satisfaction while meeting financial goals.

The role focuses on maintaining brand standards, supervising service teams, guiding daily operations, and driving a culture of exceptional hospitality across all F&B outlets. You will collaborate with chefs, supervisors and front-of-house staff to deliver consistent quality and service excellence in a high-volume setting.

Qualifications

• High school diploma or GED with 3 years experience in F&B, culinary, or related area.
• 2-year degree in Hospitality/Business Administration with 1 year experience in F&B, culinary, or related area.

Responsibilities

• Creates and nurtures a property environment emphasizing motivation, empowerment, teamwork, continuous improvement and passion for service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employees' concerns.
• Uses coaching skills throughout the property.
• Demonstrates self-confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.
• Responds quickly and proactively to guest concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint until resolved or handed to manager.
• Follows up to ensure complaints are addressed to guest satisfaction.
• Develops relationships with all guests to build repeated clientele.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or GED

2-year degree in Hospitality/Business Administration

Job description

Job Description:

Additional Information

Job Number 26137559

Job Category Food and Beverage & Culinary

Location ECR-OMR Junction, ECR Rd, Poonjeri, Mahabalipuram, Chennai Tamil 603104, India VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities As Assigned

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.