Assistant Facilities Manager, Soft Services

Jones Lang LaSalle; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading global real estate services firm is seeking an Assistant Facilities Manager in Bengaluru, India. In this role, you will oversee vendor management and team development while ensuring excellent customer service delivery. Responsibilities include fostering a positive work environment, managing financial operations, and ensuring compliance with health and safety protocols. The ideal candidate will have experience in people management and vendor coordination, along with the ability to maintain effective relationships with key stakeholders. This position is on-site and requires a proactive approach to operational excellence.

Qualifications

• Experience in people management and vendor management.
• Skills in driving staff morale and teamwork.
• Ability to manage multiple vendors effectively.
• Expertise in financial operations and compliance.
• Knowledge of health and safety management.

Responsibilities

• Provide coaching to develop a well-motivated team.
• Drive staff morale and foster a cooperative environment.
• Manage multiple vendors to deliver services on budget.
• Ensure customer service meets client expectations.
• Review contractor SWMS and implement operational risk management.

Skills

People management

Vendor management

Customer service

Financial operations management

Health and safety management

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As an Assistant Facilities Manager, Soft Services at JLL, you will be responsible for people management including vendor management, providing coaching and direction to the team to develop and sustain a high quality, well-motivated team while providing oversight and management to the team as a backup for the Post Facilities Manager. You will drive staff morale, trust and work ethic among the site team by fostering an environment that supports teamwork, cooperation, and performance excellence while assisting in mentoring and enabling Training and Development of team members. This role involves managing multiple vendors (including hard and soft skills) to deliver services on time and within budget while assisting the JLL Procurement Team in vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLL's procurement best practices. You will deliver excellent customer service to meet client's onsite expectations while building and developing effective relationships with the Posts' key stakeholders and demonstrating comfort working across all levels, directly contributing to JLL's mission of delivering exceptional facility management services through comprehensive people leadership, vendor coordination, and operational excellence that ensures contractual obligations and client expectations are consistently met.

What your day-to-day will look like:

• Provide coaching and direction to team to develop and sustain high quality, well-motivated team while providing oversight and management as backup for Post Facilities Manager
• Drive staff morale, trust and work ethic among site team by fostering environment that supports teamwork, cooperation, and performance excellence
• Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget while assisting JLL Procurement Team in vendor procurement processes
• Deliver excellent customer service to meet client's onsite expectations while building and developing effective relationships with Posts' key stakeholders
• Ensure site's financial operations are meeting targets and control requirements while monitoring financial processes for account payable procedures compliance
• Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site while implementing JLL Operational Risk Management program
• Implement Industry Best Practice operations while ensuring all building procedures and performance measures are maintained at all times
• Provide 24/7 emergency call support and site attendance as and when required while overseeing site cleanliness and directing cleaning staff.

Required Qualifications:

• Experience in people management including vendor management with ability to provide coaching and direction to develop high quality, well-motivated teams
• Skills in driving staff morale, trust and work ethic while fostering environment supporting teamwork, cooperation, and performance excellence
• Experience managing multiple vendors (hard and soft skills) to deliver services on time and within budget with knowledge of procurement processes
• Ability to deliver excellent customer service while building effective relationships with key stakeholders and demonstrating comfort working across all levels
• Understanding of financial operations management including targets and control requirements with knowledge of account payable procedures compliance
• Knowledge of health and safety management including contractor Safe Work Method Statements (SWMS) review and JLL Operational Risk Management program
• Experience with Industry Best Practice operations and building procedures maintenance with ability to ensure Critical Environment (CEM) requirements are met
• Availability for 24/7 emergency call support and site attendance with skills in site cleanliness oversight and cleaning staff direction.

Preferred Qualifications:

• Experience assisting in mentoring and enabling Training and Development of team members in facility management environments
• Knowledge of Commonwealth procurement rules and JLL's procurement best practices for vendor procurement processes
• Understanding of Key Performance Indicators and Service Level Agreement targets achievement in facility management operations
• Experience monitoring procedures to ensure service delivery meets contractual obligations and standards and client expectations
• Background in contract management including monitoring expiry and initiating re-procurement while ensuring best value delivered to client
• Knowledge of disaster recovery and business continuity plans implementation and monitoring with established escalation procedures
• Experience with leased residential properties management and building internal and external stakeholder relationships.

Location:

On-site – Bengaluru, KA

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Scheduled Weekly Hours: 40

Job Tags: GREF