Assistant Branch Manager- Pitampura

BERKOWITS HAIR AND SKIN CLINIC; Delhi; On-site; INR 360,000 - 500,000; Full time

Job summary

Berkowits Hair & Skin Clinic in Delhi is seeking a Counsellor to drive clinic sales, deliver expert aesthetic consultations, and build strong client relationships. You will master our treatments, follow internal protocols, and guide clients through personalized care plans.

Join a leading aesthetics group with a focus on safety, results, and patient experience. This role emphasizes upselling, service excellence, and team collaboration in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Experience in aesthetic consultations (skin/hair/laser) preferred.
• Sales background in beauty, wellness, aesthetics, or healthcare is an advantage.

Responsibilities

• Maintain knowledge of Berkowits treatments, technologies, and products.
• Conduct detailed consultations to understand client concerns and recommend treatments.
• Drive product sales through counseling and cross-sell opportunities.
• Lead, guide and motivate doctors, technicians, and front desk staff to achieve targets.

Skills

Strong communication & interpersonal

Sales background in beauty

Education

Any Graduate (Science, Aesthetics, Cosmetology background preferred)

Job description

Job Title: Consultant - Hair & Skin Clinic (Aesthetics Industry)

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About us

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients , Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Counsellor - Hair & Skin Clinic (Aesthetics Industry)

The Counsellor plays a critical role in driving clinic sales, enhancing client satisfaction, and delivering superior aesthetic consultations. This role requires strong technical knowledge, ethical counseling, and a results-oriented approach to client engagement.

Key Responsibilities

• Maintain comprehensive knowledge of all Berkowits treatments, technologies, and products.
• Follow all internal protocols, treatment guidelines, and clinical standards.
• Training will be provided for smooth onboarding and understanding of the processes.
• Conduct detailed consultations to understand client concerns and recommend appropriate treatments.
• Ensure Proscope hair & Skin analysis is performed for all hair-related consultations.
• Obtain informed consent prior to initiating any treatment or procedure.
• Provide accurate, ethical, and transparent medical & aesthetic guidance.
• Contribute towards achieving personal and clinic sales targets.
• Maintain transparency—avoid overpromising results or creating unrealistic expectations.
• Conduct thorough product counseling and drive product sales as per monthly goals.
• Promote cross-sell and upsell opportunities based on client needs.
• Treat every lead as valuable, ensuring timely follow-up and professional engagement.
• Convert walk-ins, telephonic inquiries, and digital leads through effective counseling.
• Maintain and improve the clinic’s lead-to-conversion ratio with strong interpersonal skills.
• Provide clear explanations of services, protocols, and treatment outcomes.
• Capture and upload before-and-after photos and proscope photos for all clients.
• Maintain accurate consultation notes and update all client information promptly.
• Ensure all consent forms and required documentation are complete and compliant.
• Follow data integrity, confidentiality, and clinic management system protocols.
• Build long-term rapport and trust through personalized care and consistent communication.
• Address client queries, objections, and concerns with empathy and professionalism.
• Ensure a seamless, comfortable, and satisfaction-driven client journey.
• Take full responsibility for client experience, retention, and feedback.
• Supervise day-to-day clinic operations to maintain high service standards.
• Ensure all equipment is functional, calibrated, and hygienically maintained.
• Monitor open invoices, petty cash handling, and stock management.
• Ensure all operational SOPs, checklists, and protocols are followed strictly.
• Support, guide, and motivate doctors, technicians, and front desk staff.
• Maintain a positive, collaborative, and performance-driven work environment.
• Assist the team in achieving monthly targets and improving KPIs.
• Lead by example in professionalism, discipline, and work ethics.

Who Can Apply

• Strong communication and interpersonal skills.
• Experience in aesthetic consultations (skin/hair/laser) preferred.
• Sales background in beauty, wellness, aesthetics, or healthcare is an advantage.

Education

Any Graduate (Science, Aesthetics, Cosmetology background preferred)

Salary

Rs 3.6 to 5 LPA

Experience

1 to 4 years

Work Schedule

6 working days per week

Week off not applicable on Friday, Saturday, or Sunday

Working Hours: 9:45 AM – 7:00 PM