Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank; Jalandhar; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Job summary

Kotak Mahindra Bank in India invites applications for an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure service excellence.

The role emphasizes compliance with policies and regulations, managing customer queues, cash operations including FX, and swift resolution of complaints. You will lead a team to deliver accurate transactions and maintain AML/KYC standards while upholding high customer experience standards.

Qualifications

• Minimum experience in branch banking operations.
• Proven leadership and team management abilities.
• Strong understanding of AML/KYC processes.
• Excellent customer service and problem-solving skills.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations, including FX and traveler's cheques within limits.
• Resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms.

Skills

Leadership

Regulatory compliance

Customer service

Banking operations

AML/KYC

Cash handling

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: