Assistant Branch Manager /Branch Manager

Lokmanya Society; Shiroda; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Lokmanya Society in Goa seeks a Branch Head to manage day-to-day operations, lead staff, drive deposits and services, and ensure regulatory compliance at the branch.

The role requires strong liaison with RO/HO, marketing initiatives, performance reviews, and effective customer service, with a focus on growth and disciplined governance.

Responsibilities

• He/She will be the main functional in-charge of the branch being a Branch Head
• He/She should keep Liaison with RO, HO, Co-bankers and all other Service Agencies for smooth functioning of the branch
• To plan for business projections / targets of the branch and execute with new marketing strategies
• To conduct staff/customers meetings and present branch performance and guide for development
• To pass TDS entries for interest on deposits and send data to RO/ZO, collect 15G/15H forms and explain TDS provisions
• Generating Locker invoices, verifying data for statutory compliances and sending to RO/HO
• Guide marketing staff with product knowledge updates and provide data for marketing of products
• Supervise and monitor staff daily and manage duties for smooth functioning
• Ensure timely collection of cheques and funds and manage cash/bank balance
• Submit returns on schedule and rectify audit reports
• Reach branch targets and report efforts to senior authority
• Process loan proposals and monitor post sanction inspections
• Conduct monthly customer meets and marketing activities
• Maintain data and provide to RO/HO when required
• Develop business strategies for the branch and resolve customer complaints
• Comply with all applicable laws and regulations
• Sourcing business deposits through existing and prospective clients as a team
• Maintain liaison with customers and improve goodwill of the Society
• Support policy implementation and staff motivation
• Ensure optimum staff utilization and productivity
• Promote ethical practices and enhance organization visibility
• Conduct staff meetings and provide training on product knowledge
• Process loan proposals and conduct site visits for security
• Conduct marketing activities at prominent places outside the branch
• Maintain harmonious industrial relations and extend customer birthday greetings
• Submit suggestions from customers/staff to RO/HO
• Participate in business promotion and marketing
• Assist in image building of the Society
• Maintain Society property and assets as per dead stock register
• This is inclusive but not exhaustive; take initiative as needed

Job description

Role & responsibilities

• He/She will be the main functional in-charge of the branch being a Branch Head
• He/She should keep Liaison with our RO, HO, Co-bankers and all other Service Agencies from time to time for smooth functioning of the branch
• To plan for the business Projections / Targets of the branch & execute the same with new Marketing strategies in true spirit
• To conduct Staff/Customers meetings on monthly / quarterly intervals and present them the branch performance & their commitments / involvement and guide them for smooth functioning & further development of the branch
• To pass TDS entries for interest on deposits and send data to ZO/RO, collect forms 15 G/15H from customers and explain the TDS provisions to them
• Generating Locker invoices, verifying all data required for statutory compliances and sending the same to RO/HO
• To timely guide all the Marketing Staff along with the back office staff with our Product knowledge updates and provide them the necessary data base for proper & effective marketing of our products
• Supervise and monitor staff on a daily basis and have proper watch on the staff including absence and confirm the proper allotment of duties every day for smooth functioning of the branch
• To have proper control over the timely collection of Local / out station Cheques and funds (i. e. Cash & bank balance) Management
• To ascertain the timely submission of all the returns as per the schedule to the concern authority
• To attend for timely rectification of all types of audit reports and submits compliances to the concern section / department on time
• To reach the targets set for the branch i. e. Deposits & Multipurpose Services, well in advance and write to the senior authority about the efforts put in by the branch
• To entertain & submit the eligible Loan proposals to Regional Office as per the directions and disburse the same after receiving the sanction communications, duly following all the terms & conditions therein
• proper follow up with all the loan A/c s for effective recovery management
• To submit the performance review report of all the staff of the branch to RO / HO, half-yearly / Yearly, for their further evaluation / appreciation / promotions etc.;
• To attend all types of functions of our customers and also arranged by our Society from time to time
• Compliance to operational procedures
• Ensure best in class customer service and Promote sales and services culture
• Adhere to Code of Conduct of the Society
• Maintaining data and providing to Regional Office and Head Office as and when required (Operations & Sales)
• Network to improve the presence and reputation of the branch and organization
• Communicate and develop business strategies for the branch
• Resolving customer complaints and grievances
• Complying with all applicable Laws and regulations
• Sourcing of business specially deposit through existing as well as prospective clients as a team
• To keep good personal liaison / relations with the people / customers in the area of branch operation and improve the goodwill of our Society
• To help for implementation of POLICY Matters of the Society
• Motivate the staff members on a continuous basis and appreciate their accomplishments however small they may be
• Ensure optimum utilization of staff so as to achieve maximum productivity
• Cultivate all the ethical practices which have been established in the Organization
• To take necessary steps for enhancing visibility of the Organization
• To conduct staff meetings fortnightly and take mid course corrective actions so as to achieve the allotted business targets
• To ensure updating of product knowledge and imparting necessary training to the staff members in the desired areas
• Processing loan proposals. Build up and processing of loan proposals, pre-sanction and post sanction inspection of securities/properties offered/business place
• To conduct monthly customers meet and ensure participation of representatives of all categories of customers
• To conduct marketing activities at prominent places outside the branch regularly
• To ensure harmonious industrial relations in the branch
• To Extend Birthday greetings over telephone to all the customers as per list on daily basis
• To submit the brief to RO / HO on suggestion, Innovative ideas given by the customers/ staff which are beneficial for the branch/s and Society as whole
• Active participation in business promotion and marketing activities
• Overall he/she has to help for improving the image building of our Society.
• The Society Property should be maintained properly with due care, i.e. F&F,Computers, Ac's, CCTV Camera's, Name Boards, Vehicles and other Misc. Assets etc.; as per the dead stock Register at the branch
• This is inclusive but not an exhaustive list of duties and requirements and you may have to, on your own take initiative to assess situations and handle them accordingly.